Home TV Service

 

°New Packages & Channel Cards
Click on the image to see the new packages and choose your channel numbers.

 

 

 
 
 

NEW Post Oct. 26th: Cable TV Analogue Service to be Discontinued

Analogue TV service can be compared to dial-up internet. Shutting down this outdated network will allow us to enhance our digital service. A digital network compresses video signals, analogue does not. This means there will be far less bandwidth consumed over our network. More channels and higher internet speeds can then flow faster through our network "pipe".

This shut-down will affect all cable TV customers who only have analogue service in their home as well as customers who use the analogue signal (without a set-top box) to secondary televisions. Converting to digital by installing a set-top box ensures no loss of signal once the network is shut-off to each area.

We anticipate a heavy installation schedule in the months preceeding the shut-down to each area. Please call as soon as possible to avoid long wait times without service or without service to secondary televisions. We apologize for this inconvenience.

Group One: Grand Bend and the Lakeshore

Shut-down: December 4th, 2017

Group Two: Zurich, Hensall, Exeter

Shut-down: February 5th, 2018

 

 
 
 

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Go Digital for the Best Picture and Sound

Switch from your Calssic Analogue Service to The Select or Complete TV package and enjoy all the Benefits of Digital

Higher quality picture - no snow Interactive Guide Menu- search for programs up to a week away
On Demand Movies and Sitcoms Stream TV Everywhere
Simplified Remote More Channels with Many in High Definition
Higher Quality Sound In-House Personal Training by our Install Technicians

 

 
 
 

AMI-tv

In the Television Notice of July 1st we noted that we would be acquiring AMI-tv. Due to unforseen circumstances, we are not launching this channel on August 15th as was suggested.

We apologize for this. You can still enjoy AMI-radio on channel #894.

 

 
 
 

 
Rate Increases - August 1st
Due to provider and technology  increases, Hay will be increasing the following rates.

Increase to the Complete TV Package

New Rate: $60/mo.

Women Theme Package

New Rate: $6/mo.
Will be also be renamed to  "Vogue"
This package contains the same channels:
Cosmo HD
Fashion TV
ONE HD
OWN HD
W Network HD

Basic TV - This is an older package on IPTV and is not the Essentials Package
 New Rate: $40/mo.
Movie Network - Was the Old Movie MAX Package and is not "The Movie Network"
Rate From: $17.95 to $19/mo.
HD 2 Package

New Rate: $6/mo.
Will be also be renamed to  "Premium HD"
This package contains the same channels:
HIFI HD
Love Nature HD
BBC Earth HD
Smithsonian HD

G4

This channel is being discontinued by the provider September 1st. We will be removing it from our channel line-up on July 31st.

Essentials Package

Select TV Package

Complete Commercial TV Package

New Theme Packages created July, 2016

Set-Top Boxes

Stand Alone "Pic 'n Pay" Channels

Specaility Package: ie. Crave, WWE, Playboy, Super Sports Package

NO RATE INCREASES

 

 
 
 

Discontinuance of Channel in Extreme Sports Package - May 1st.

Woodbine Entertainment will cease operations effective May 1, 2017 of the HPI ODDS Channel.

HPiTV will remain on channel 428

Note that the monthly rate for the Extreme Sports Package DECREASED to $6 recently.

 

 
 
 

ALL Television Customers will experience Channel Number Changes!

IP Digital TV  Service - April 11th, 2017

Cable TV Service  - April 11th, 2017

Analogue Service  "Classic Package" - April 11th, 2017

All television customers will experience channel number changes on April 11th. A new channel number card will be sent with the April statements. If you do not receive a paper statement there will be a link in the email notifying you of the bill statements that you can print. You can also come in to one of the offices to pick up a new card.

Please note that this change will align the numbers between the cable and IPTV systems making it much easier for technicians and customer service reps or if you need to change from one technology platform to another.

 

 
 
 

December 12th

Discontinuance

On December 12th, Corus Networks is discontinuing the W Movies Channel.
It will no longer be offered in the "More Movies" Package,  the "Movies" Package or the "Digital FYI" Package

New Channel

Corus Network has announced the "Cooking Channel"
We are happy to offer this in the FYI package with Crime & Investigation, Documentary, Book TV, G4 Tech TV, Gameshow and Investigation Discovery channels for $6/mo. This channel will be added December 12th. Call 519-236-4333 to Subscribe

 

 
 
 

Analog Service Changes - Sept 1st.

If you have the Classic Cable TV Service
or TV's with analogue channels (without a set-top box) please read this message.

We are removing Channel 32 - TV Guide from your service on September 1st.

These scheduled removals are also proceeding as planned:

CTV London
A&E
Much Music
TSN
CMT
Vision

 

 
 
 

Analog Service Changes - July 4th

If you have the Classic Cable TV Service
or TV's with analogue channels (without a set-top box) please read this message.

The out-dated analog TV service is undergoing a major downgrade that will eventually lead to the cessation altogether. This is a vital change to our network and necessary to remain viable and grow our digital service.

Below you will find three blocks of channels that will be removed from your Classic analogue service with the accompanying dates. We are making a comparable "Select" package available to you June 1st and as well you can move to our  MAX TV or "Complete" Package.

Channel Number Removed from Classic Cable July 4th, 2016

 Channel
Numbers

Removed from Classic Cable August 1st, 2016 Channel Numbers Removed from Classic Cable Sept. 1st, 2016

 7

14

30

30

36

39

Omni 1

Peachtree

CTV News

CBC News

CNN

OWN

4

17

31

34

37

41

YTV

Spike

Discovery

E!

TLC

FOX Sports Racing

8

15

27

28

29

38

CTV London

A&E

Much Music

TSN

CMT

Vision

 

 
 
 

Cable TV Price Increases
Please note that ALL TV services ending with .95¢, .99¢ & .56¢ will be rounded up to the nearest dollar August 1 st.


Stand Alone channels - August 1st.
Due to increases from Channel providers when a channel is offered on a stand-alone basis, the charge for these signals will increase by .50 to $3.00/mo., August 1st.

 

$3/mo.
W Network
American Heroes
DejaView
W Movies
BBC Canada
Documentary Channel

Stand Alone channels - August 1st.
Due to increases from Channel providers when a channel is offered on a stand-alone basis, the charge for these signals will increase by 2.50 to $5.00/mo., August 1st.
$5/mo.
Animal Planet
Discovery Science
Investigation Discovery
Super Channel Package - August 1st.
In order to align pricing between IPTV and Cable TV, the retail price for the package containing Super Channels 1 to 4 in HD will increase $1.00 to $13/mo.
 $13.00/month

 

 
 
 

IPTV Price Increases
Please note that ALL services ending with .95¢, .99¢ & .56¢ will be rounded up to the nearest dollar July 13th.


Stand Alone channels - August 1st.
Due to increases from Channel providers when a channel is offered on a stand-alone basis, the charge for these signals will increase by .50 to $3.00/mo., August 1st.

Also note that where allowed, High Definition signals are now being used in place of Standard Definition.

 

$3/mo.
Viceland (Biography)
Book TV
BBC Canada
Documentary
G4 Tech TV
BBC Kids
DIY
FYI
MTV2
Action
Lifetime
Movietime
W Movies
Fashion
ONE
OWN
C+I
Fight
IFC
OutV
Sundance
American Heroes
Comedy Gold

Cottage Life
DejaView
ESPN
Silver Screen Classics
T+E
NBA TV
WFN
Wild TV
Smithsonian
Love Nature
RadX
HIFI

Stand Alone channels - August 1st

Due to increases from Channel providers when a channel is offered on a stand-alone basis, the charge for these signals will increase by 2.50 to $5.00/mo., August 1st.


Also note that where allowed, High Definition signals are now being used in place of Standard Definition.

$5/mo.
Animal Planet
Discovery Science
Investigation Discovery
National Geographic

 

 
 
 

Important Notice Regarding Hay IPTV & CABLE Digital TV Service Changes - July 13th

In order to harmonize our IPTV and Cable Digital TV packages, we are making changes to both line-ups. Changes will take place on July 13th. and depending on which service you subscribe to, will inlcude:

The addition of approximately 14 NEW Channels including these: CBS Sports, FX Canada, RDS HD, HPitv...

Channels moving either in or out of your large digital package.

Changes to analogue service shown above if you have additional TV's without a set-top box.

Many more Pick Your Own Channels will be available at various rates. Rates for channels you may subscribe to now, will increase. Most of them to $3, but some will be higher.

Package names will change on your statement. The Larger Digital Package will now be called the COMPLETE package.

We are adding 22 NEW HD Channels  and dropping many of them in SD.

Select your service for a full listing of changes July 13th: IP Digital TV Changes
Digital Cable TV Changes
Classic Analog Cable Changes

 

 
 
 

Previous Changes March 30th, 2016

CABLE Service Changes March 30th, 2016

Super Channels in Standard Definition (SD) have been removed

Customers may notice that the Super Channel Movie package is now in High Definition (HD) only.
If you cannot see the HD channels, you may not have them in your Favourites List. OR You may be trying to view with an old SD Set-top box. You can upgrade this STB by calling the office at 519-236-4333.

Super Sports Package is now in HD

Where available, all signals are now in High Definition. Some SD channels remain.
If you cannot see the HD channels, you may not have them in your Favourites List. OR You may be trying to view with an old SD Set-top box. You can upgrade this STB by calling the office at 519-236-4333.

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CABLE Service Changes March 30th, 2016

The following changes were made in the GUIDE on Cable TV

#302    HABCS   to    SPRKH   (ABC Spark HD)
#356    CBNT   to    CBC-E   (CBC St. Johns)
#262    KIROD   to    CBSWH   (CBS Seattle HD)
#352    CKVU   to    CITYW   (City BC)
#354    ATV   to    CTV2E   (CTV2 Atlantic)
#283    TDCHD   to    DISCH   (Discovery Channel)
#510    FNC   to    FOXNW   (FOX News Channel)
#263    KCPQD   to    FOXWH   (FOX Seattle HD)
#351    CHAN   to    GBL-W   (Global BC)
#355    MITV   to    GBL-E   (Global Maritimes)
#257    CIID   to    GBLHD   (Global Toronto HD)
#378    KCTSD   to    PBSWH   (PBS Seattle HD)
#288    TTHD   to    TOONH   (Teletoon HD)

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Channel Changes March 1st., 2016

Classic Cable TV Service (Analogue)
WGN - #19, WSBK - #20 & WPIX - #21

 

 

 

 

 

 
 
 

Changes January 11th, 2016

Channel Changes & Additions - January 11th, 2016

Channel Old Number New Number
Wild TV - IPTV 432 412
World Fishing Network - IPTV 433 411
Golf Channel HD - IPTV 450 480
Sportsnet ONE HD - IPTV 456 486
Sportsnet Ontario HD - IPTV 457 487
FOX Sports Racing HD - IPTV 463 413
TSN 1 to 5 HD - IPTV 451 - 455 401 - 405
Sportsnet World SD - IPTV 444 494 HD
CTV Toronto SD & HD - Deleting - IPTV 35 & 135  
Bravo HD - add to IPTV Extended - IPTV   346
CBC News Network HD - add to IPTV Extended   160
Discovery Channel HD - add to IPTV Extended   381
E! HD - add to IPTV Extended   343
Much Music HD - add to IPTV Extended   191
NFL Network HD - add to IPTV Extended   472
Teletoon HD - add to IPTV Extended   303
OLN HD - add to IPTV Extended   372
Slice HD - add to IPTV Extended   329
Spike HD - add to IPTV Extended   369
Comedy Network HD - add to IPTV Extended   355
Shopping Channel HD - add to IPTV Extended   114
TLC HD - add to IPTV Extended   323
Super Channel 3 HD - add to Cable SC Pack   637
Super Channel 4 HD - add to Cable SC Pack   638
MFEST HD - add to Cable Movie MAX Pack   598
MENCORE 2 HD - add to Cable Movie MAX Pack   599
Playboy HD - add to Cable with Playboy SD   781
WWE HD - add to Cable & IPTV   499
BIG 10 SD - being removed Feb 1st   407
Food HD - add to Cable Lifestyle Pack   297
HGTV HD - add to Cable MAX/Total TV Pack   293
History HD - add to Cable MAX/Total TV Pack   294
NFL HD - add to Cable MAX/Total TV Pack   424
Spike HD - add to Cable MAX/Total TV Pack   298
Space HD - add to Cable MAX/Total TV   295

 

Completed Changes Oct 31, 2015

 NEW Cable Channel Card NEW IPTV Channel Card
Digital Cable TV Service IP Digital TV Service
Channel Losses Channel Additions Channel Losses Channel Additions
CBS, FOX, PBS Buffalo Feeds in SD FOX Detroit SD, PBS Detroit HD, PBS Seattle HD CBC Fredericton CBC St. Johns
CBC Calgary CHCH HD ASN CTV2 Atlantic (East)
    ABC, CBS, FOX, NBC, PBS Buffalo Feeds in SD ABC, CBS, FOX, NBC, PBS Detroit Feeds in SD
NTV APTN ABC, CBS, FOX, NBC, PBS Buffalo Feeds in HD ABC, CBS, FOX, NBC, PBS Seattle Feeds in HD
OMNI 1 & 2 HD V Montreal & TVA (fr) OMNI 1 & 2 HD FOX & PBS Detroit feeds in HD
    NTV TFO (fr)
CTV Calgary The Shopping Channel HD SRC Moncton SD, SRC Toronto HD SRC Montreal SD
  Playboy Channel HD - coming soon AOV (Adult Only Video) SD Playboy Channel SD & HD
  Sportsnet World HD - coming soon CTV 2 Barrie CTV Kitchener HD
  M ENCORE 2 HD, MFEST HD SATN M ENCORE 2 HD, MFEST HD
  SuperChannels 3 & 4 HD   CTV 2 Toronto
  WWE HD   WWE HD
  Super Sports Pak additional HD - coming soon   Hollywood Suite of Channels
      Super Sports Pak
      Sportsnet World HD
      SuperChannels 3 & 4 HD
      Channel number changes
      CTV 2 London HD moved to 110
      Discovery Velocity HD moved to 375
      Sportsnet World SD removed
      Fireplace Channel moved to Channel # 899
      Ambiance HD moves to 898
      Stingray Music channels have all moved into the 900's
      All Radio channels have moved into the 800's

 

 
 
 

Changes October 26th, 2016

Channel Line-Up Changes

Due to a change of signal provider, Hay Communications must make changes to channel line-ups on both our Cable TV and IP Digital TV platforms.

  • You wil notice some of your time shifted signal locations have changed. Where our line-ups had duplicate channels from both Calgary and Vancouver, Calgary was dropped.
  • We have adjusted (removed, added) channels that carried duplicate content i.e. ATV, CTV2 and added some HD and french channels where required.
  • The CRTC (Canadian Radio-television and Telecommunications Commission) mandates that distributors can only carry one set of U.S. network stations from any one time zone. We are now offering ABC, CBS, NBC, FOX and PBS from Seattle and Detroit and dropping any Buffalo feeds that were carried.
  • We have added HD signals to compliment SD signals where it could be done easily such as MFEST HD and M ENCORE 2 HD into the Premium "Movie Network" package and many more.
  • Our new signal provider offers a larger selection of channels in both SD and HD. We will be adding many channels over the next 6 months - stay tuned

Please direct comments by email to Kelli Phillips, Marketing Supervisor

 

Channel Changes October 26th. See the new channel card for placement in your line-up and numbering.

Classic Cable TV Service (Analogue)
Channel Losses
CBS, FOX, PBS Buffalo Feeds in SD