Support Services
We want your services to run smoothly. If you are experiencing poor internet, unsatisfactory television, telephone interruption or any other issue, there are several ways to contact us. As well, we offer some troubleshooting options that could solve minor issues.
Support Hours
Regular Support Hours
Monday to Friday 8:30 a.m. to 10:00 p.m.
Saturday 9:00 a.m. to 5:00 p.m.
Sunday 9:00 a.m. to 5:00 p.m.
Contact Support
Phone: 519-236-4500
Email: assist@hay.net
App: SmartHub
Known Issues
January 8, 2024
We had a brief internet routing problem from 9:15 a.m. to 9:40 a.m. this morning. The problem has been resolved and you should be able to get back online if you were having issues during this time frame. If you need any further assistance please contact the My Support team by putting a ticket in via your SmartHub app, email assist@hay.net, or call 519-236-4500.
Hay Communications
Support Tools
help.hay.net
My Support Team’s remote assistance tool.
Speed Test
Test the bandwidth available to your device. Please note this does not take into effect WiFi signal strength, background internet transfers, etc…
Hay Support Blog Posts
Here you will find posts regarding specific situations or support updates.
Online Trouble Reporting
Our My Support team members will open a ticket once they receive your trouble report and get back to you.
Please provide all details regarding your trouble or inquiry.
Choose from These Topics:
Troubleshooting
Before you call or if it is after hours, below are some common fixes to many common issues and some suggested troubleshooting steps you can take.
Internet
NOTE: Your modem will need to be located. It is a small box with several lights, some may be blinking. It will likely say Comtrend, Paradyne, Speedtouch, Arris, or Smart RG as the brand name. The modem is usually located in your utility room where the phone line or cable coax lines come in to your house. It could also be near your computer or STB.
If you have fibre to your home you may not find a modem and will need to call the repair line.
Resetting a modem is as simple as doing a power cycle.
- Turn the power off, or pull the plug
- Wait 10 seconds
- Turn the power back on, or plug it back in.
It can take approximately three minutes for the modem to make the connection.
If your 804Mesh can be hardwired, hook it up to an ethernet cable and power it up. In most cases, this is all that is required for a hard wired setup.
View this setup video for instructions on how to set it up over Wireless Backhaul. The steps to set up using this method are
- Plug in the 804Mesh near the main Gigacenter router.
- Press the WPS button on the Gigacenter router for 3 seconds until you see the light turn amber.
- Press the WPS button on the back of the 804Mesh for 1-2 seconds until you see the Backhaul lights turn on.
- Wait about 4-6 minutes while the 804Mesh loads the configuration automatically.
- Move the 804Mesh to the area of the house where you need better WiFi. If you have three green bars and one red bar, the 804Mesh is too close to the Gigacenter. If you have three or four green bars, the 804Mesh has a excellent or good signal. If you have two green bars, the 804Mesh has an adequate signal. One green bar or less means you may have problems with certain activities such as streaming video in which case you may need to see about ordering a ethernet jack to be installed so it can be hardwired to provide a fresh excellent signal in this area.
IMAP is the recommended format to set up your e-mail accounts. IMAP settings sync email messages across all of your devices. For example if you read a message on one device, it will show as read on your other devices. If you delete a message on one device it will be deleted on all devices. This is the most common and modern way to manage your e-mail. It is recommended to use this even if you only have one device.
Settings
Use IMAP settings for all email accounts on mobile devices and web browser accounts
Server Type: IMAP
Incoming Server: mail.hay.net
Incoming Port: 993
Incoming Security: SSL/TLS
Outgoing Server: smtp.hay.net
Outgoing Port: 587
Outgoing Security: STARTTLS (or Use SSL on iOS)
Username: (first part of email before @hay.net)
Password: (your email password)
*Username And Password are not optional.
1) Download and install Thunderbird
2) Open Thunderbird
3) Click “Skip this and use my existing email” when asked “Would you like a new email address”?
4) Fill in Your Name as you would like it to appear when recipients recieve messages from you.
5) Fill in your Email address and password.
6) Click “Continue”. Thunderbird will automatically find the settings for your Hay email.
7) Click “Done”.
Congratulations! Your email is now set up in Thunderbird.
For further assistance please contact Internet Support.
User these settings if you do not want multiple devices synced.
We do not recommend setting up POP3 if you use your email account on multiple devices however, if you do please be sure to find the option in your email program to “leave a copy on the server for x amount of days”.
Using POP3 your e-mails may become out of sync on multiple devices.
Also, using POP3 your email is not always available via Hay Webmail.
POP3 stores your e-mail on your computer so be sure to have a computer backup in case your hard drive or device fails.
Server Type: POP3
Incoming Server: mail.hay.net
Incomming Port: 995
Incomming Security: SSL/TLS
Outgoing Server: smtp.hay.net
Outgoing Port: 587
Outgoing Security: STARTTLS (or Use SSL on iOS)
Username: (first part of email before @hay.net)
Password: (your email password)
First – Check to see you are using all lower-case in your email address.
Second – if you previously used our “Old Webmail” client (software) call our Support line for assistance in migrating all of your contacts and saved folders over to the new, current webmail client.
Our spam filter catches most spam, malware, and virus infected emails.
Sometimes spammers get crafty and spoof addresses of known contacts or use other means to slip spam through the filters. The filters get updated and the spam goes down for a while, and it’s an endless cycle.
If you receive spam and would like to report it, please use this government spam reporting center link: https://www.fightspam.gc.ca/eic/site/030.nsf/frm-eng/MMCN-9EZV6S
Xstream TV
Self Install Videos
Self-install – Apple TV
Self-install – Android Media Player
Self-install – Amazon FIRE TV Stick
Xstream Support Tips
Amino Set-Top Box, Guide and Remote
Most programmers will not allow this functionality on their channel when you pause, restart or replay content. Fast Forward will work if record the program.
There are thousands of hours of content to be copied to our servers from programmers. We are working toward 100% of allowable content to be available, however, this takes a lot of time. Please be patient while we work away at it. Many channel providers have apps where you can view their content if you subscribe to the channel. Go to hay.net/television/channels-to-go to see what is available, register at WTVE and then download the apps you like on the devices you are using for Xstream TV.
Reset and change your password at xstream.hay.net in a web browser.
Please do an internet search to find the channel and the network that owns it. Provide your feedback there. Hay Communications does not have any control over program content.
If you frequently get a message that you are Experiencing Network Issues, you may need to reset (Power cycle) your modem. Go to the modem and turn off the power. Turn it back on after a few seconds. It can take several minutes for the modem to acquire the signal.
You may also want to power cycle the device (Apple TV, Fire TV, game console, etc.) you are using in the the same manner.
If you continue to get this signal, contact our support services. hay.net/support
Cable customers who have switched their TV service to Xstream will have to re-register. This is because the Watch TV Everywhere platform now needs to connect with a different authentication system. You can use the same email and password as you had before. Go to our Channels-to-go page and follow the instructions for IPTV/Xstream. registration.
Pressing the GUIDE button at ANY time will take you into the Xstream TV Guide.
At ANY time while using the remote pressing the coloured buttons at the top will take you to;
RED – your Recordings
GREEN – Replay menu
YELLOW – All Movies menu
BLUE – All Shows menu
Use the BACK button to go to the Main MENU tabs. Scroll down for your previously watched channel, or go to the Home Tab with free previews and sorted content choices like drama, action, news, kids and more.
A – Main MENU tabs (can also use the BACK button)
B – Filter Menu: Shows only channels for Sports | News | Movies | Kids
C – Change profiles
If your remote is not working, the first thing to do is replace the batteries. If this does not work call the office for a replacement remote. Directions to re-establish connection with the STB are included in the User Guide.
No. Most people love the simplicity of the device remotes once they get to know them.
Closed Captions and Subtitles can be accessed in the preferences on the device you are using. i.e. under Preferences/Accessibility settings on the Amazon Fire TV Stick
Xstream TV General FAQ’s
You can download the Xstream app directly to your device. Amazon, Apple and Fire TV have app stores where you can easily search for our app. Search for “Hay Xstream TV”. The same goes for your Android and Apple smartphones. From your smartphone or tablet, go to the App Store to download the “Hay Xstream TV” app.
Streams are how we transmit content or channel signals, to your devices. One stream equals one active feed per device.
You can have a maximum of 4 streams on your account. This allows you to watch 4 devices at one time. Each device can record as many programs as you want while watching a program on that stream.
Hay Xstream Supported Devices
Updated Dec 8, 2023Device Type | Device Name |
---|---|
Apple Phone & tablet | iPhone (iOS 14+): SE (gen 1-2) 8, 8+ XR, X, XS, XS Max 11 Pro, 11 Pro Max 12 mini, 12, 12 Pro, 12 Pro Max iPad (iOS 14 - iPadOS 14+): iPad Air 2, iPad mini 4, iPad Gen 5 iPad Pro 9.7",10.5", 11" (gen 1-2), 12.9" (gen 1-2) PLANNED TO SUPPORT - TBD: iPad 10.2" (2020), iPad Air 10.9" (2020) |
Android Phone & tablet | VARIOUS (Android 11+) Google: Pixel 3, 3XL, 3A, 3AXL, 4, 4XL, 4A Pixel Slate Samsung: Galaxy S9, S9+, S10E, S10, S10+ Note 9, 10, 10+ Tab 5SE, S6 PLANNED TO SUPPORT - TBD: Pixel 4A with 5G Pixel 5 Microsoft Duo Samsung Galaxy Z Fold2 5G, Z Flip Note20 Ultra 5G Tab S6 5G, Tab S7+ S21 Ultra 5G, S21+ 5G, S21 5G Sony Xperia 5 II LG Q7 Plus, Wing 5G OnePlus 8, 8T, 8 Pro, Nord N10 5G, Nord N100 |
TV Streaming stick | Amazon Fire TV (Fire OS 5+) Fire TV 4K Max (2021) Fire TV Stick Gen 2 (2016) Basic Edition (2017) Fire TV Stick 4K (2018) Fire TV Stick (2020), Fire TV Stick Lite (2020) Roku (OS 9+) Roku devices are currently unsupported Android TV (OS 9+) TiVo Stream 4K Chromecast with Google TV (2020) (excludes Google Cast support) |
TV Retail Streaming set-top-box | Apple (tvOS 14+) Apple TV (A1625) Apple TV 4K (A1842) Apple TV 4K (A2169)* Android (OS 8+) nVidia Shield TV (2017, 2019) Shield TV Pro (2017, 2019) Xiaomi Mi Box, Mi Box S 4K HDR Ematic Jetstream AGT418 STB (OS 9+) Amazon Fire TV (Fire OS 5+) Fire TV Gen 3, pendant (2017) Fire TV Cube (Gen 1, Gen 2) Roku (OS 9+) Roku devices are currently unsupported *Known Issues: Inconsistent functionality of D-Pad keys on new remote control. Will be addressed in future client update. |
TV Smart Soundbar | Amazon Fire TV (OS 6+) Fire TV Edition Anker Nebula D3000 (2019) SUPPORTED BUT NOT TESTED: Android TV (OS 9+) JBL Link Bar Roku (OS 9+) Roku devices are currently unsupported |
TV Smart TV | SUPPORTED WITH LIMITED TESTING: Amazon Fire TV Omni 4K Series Fire TV Omni (2021) - 4K43M600A*, 4K50M600A, 4K55M600A, 4K65M600A, 4K75M600A *Tested and validated. Remaining sizes are untested but uses the same chipset and Fire TV OS. SUPPORTED BUT NOT TESTED: Amazon Fire TV 4-Series 4K UHD Fire TV 4-Series (2021) - SKU's ending with N400A Amazon Fire TV Edition (OS 5+) Element (2017) 4K AFTRS Insignia (2018) HD - NS-24DF310NA19 (2018) 4K - NS-43DF710NA19, NS-50DF710NA19, NS-55DF710NA19 (2020) 4K - NS-43DF710NA21 Toshiba (2018) 32LF221U19 (2018/19) 43LF621U19, 55LF621U19, 43LF711U20 (2020) 50LF621U21 Android TV (OS 8+) Sony Z9G, Z8H, A9G, A9F, Z9F, A8H, A8G, A1E, A8F, X950H, X950G, X900H, X850G, X800H, X900F, X850F, X830F, X780F, X750H, X750F, X940E/ X930E, X900E, X805E, X800E, X720E Sharp Smart TVs XU, UA6800X, AL1X, UE630X, LE580X Philips 5000, 5704 Hisense H55, H65, H8, H9, H55, H6570, H6590 Roku Smart TV (OS 8+) Note: Roku devices are currently unsupported Smart TV: Samsung (Tizen OS 5.0+) 2019 models and newer LG (webOS TV 4.5+) 2019 models and newer |
TV Game Console | There are no plans to support any Gaming Consoles. |
Web Browser | Google: Chrome (89+) Mozilla: Firefox (87+) Microsoft: Edge (89+) Apple: Safari (13+) |
All of our content is delivered or streamed to the Hay Xstream app. Our app works with Amazon, Google etc to bring you our app. You can have as many devices as you want and stream over as many as you have purchased streams. Three streams = 3 devices at once.
This will depend on the operating system of your Smart TV. If your TV has an Android, Amazon Fire, or Fire TV-based operating system, you may be able to download the Xstream app directly to the TV.
Please note that we cannot guarantee the quality of your viewing experience or guarantee compatibility. We monitor the experience using the supported devices (see below), so we can ensure that you are getting the best experience possible.
If you are installing Xstream TV on your own devices, you can do it on your own. There are simple self-install videos and we have support staff on-hand during regular office hours as well as after hour support to talk you through the process.
If you are renting a STB a technician may need to come to your premise to install it. There is no installation charge for this service.
You must be on Hay Communications Network in order to use Hay Xstream TV. Hay internet is very reasonably priced. View our internet packages.
When you have both TV and Internet services from Hay you will also get a bundling discount. With two services you get a 7% discount off both services, every month. The discount also applies to your channels packages.* See hay.net/services/bundling for more details on bundling
•some specialty channels and services, like Crave, are not included in bundling discounts. Equipment is not discounted in a bundle.
There is a $5/mo fee when you don’t have a Hay internet connection. The Amigo STB (set-top box) is the only device that can be connected. There is a $6 monthly rental fee for each STB.
We are making this feature available to all providers that will allow us. Not ALL channels have that availability.
Viewing out of home is restricted to CANADA.
Hay is not reselling Amazon Fire TV sticks, Android media players or Apple TV devices. These devices are very easy to find and purchase at a store or online.
If you would like a more traditional TV viewing experience, we offer rental of the Amino Amigo 7x set-top box at $6/mo. + tax
When you navigate to the Xstream TV Home screen and scroll down, the show you were watching last will be listed.
Fire TV – Press the Guide button, scroll over to HOME, scroll down. You will see Recently Watched Programs.
Amino set-top box – Press the A button on your remote, this is the Home screen, scroll down. You will see Recently Watch Programs.
Apple TV – Press the Menu button on your remote, scroll to HOME, scroll down. You will see Recently Watch Programs.
For several seconds when you choose a live program, there is an option to “Play from beginning” If you miss the prompt, just press pause and the same option is available. Not all channel providers allow restart to function, including all of the Corus signals.
This can also be called Lookback. If you scroll left when in the Guide you can view programs allowed by each provider that were previously aired. Each programmer determines availability and the hours of Replay programming you can see. Not all channel providers allow Replay to function, including all of the Corus signals.
You can set-up 5 different user profiles from xstream.hay.net
Yes! – Create a PIN from a web browser at xstream.hay.net or from the mobile app. Once parental control are turned on, the PIN will need to be entered for each show with a mature content rating.
Programs you want to record are no longer stored on an in-home DVR set-top box. Instead, Hay has servers where they are stored. This way you can watch it later on any device. You must be on your home network to watch recorded programs.
Each account can have a maximum of 200 hours.
When you run out of recording space, you will get a prompt to delete recordings in your library to make room or you can select “overwrite eldest recordings”. If you have an existing series recording, recordings will stop being made until the rules for the series is edited or your recording assets have been managed.
You can add 100 or 200 recording hours to a max on your account of 200. Each account comes with a complementary 5 hours of recording time.
User do not lose all their recordings. Only the older ones are deleted which “fall out” of the new DVR hrs.
For example: If user had 200 DVR hrs subscription and they had 100 hrs of recordings. When they downgrade to 50 hrs subscription, they will lose only the 50 hrs of oldest recordings.
Each streaming package comes with a list of Essential Channels. You can add whichever channels you want after that. We have prepackaged small themes and larger grouped channels, like Complete TV. Many channels are available on a Pick’n Pay basis as well. Go to hay.net/services/television where there are links to themes and pick ‘n pay.
We had to stop offering this service due to unforseen circumstances it was not a viable option on the Xstream TV platform. For on demand options, we offer our streaming – Channels-To Go (TV Everywhere)service for many channels you subscribe to.
At this time, radio signals are not available on Xstream TV. We are working to make these available as soon as possible.
Television – IPTV & Cable
- Unplug the power cord (circular black cord that just pulls out) from the back of the STB.
- Wait 5-10 seconds.
- Plug in STB.
- Repeat for ALL STBs
- Method 2 for Amino STBs using Remote:
- Make sure you are in STB mode by pressing the STB button on your remote.
- Press Menu on the remote.
- Use the arrows to go to the Settings option and hit the OK button.
- Enter your password. Default is 1234.
- Choose the Hardware Settings option and press OK.
- Choose the Reset option and press OK.
- Press OK and then use the arrows to change the Restart System option to Yes.
- Repeat for All STBs.
- Method 3 for Entone STBs using Remote:
- Make sure you are in STB mode by pressing the STB button on your remote.
- Press Menu on the remote.
- Use the arrows to go to the Settings option and hit the OK button.
- Enter your password. Default is 1234.
- Choose the Hardware Settings option and press OK.
- Scroll way down the list and choose the Advanced Settings option and press OK.
- Enter the password entone.
- Choose the Reboot option and press OK.
- Repeat for All STBs.
- Method 4 Ask Us To Reboot For You. There are a few options.
- Click here to send us a message asking us to reboot your STBs for you. We will usually be able to do this within 24 hours during the business week.
- You can contact the support office. Click here for details.
- You can also use SmartHub to open a support ticket.
- Method 5 When Using ActionTech To Wire Over Coax
- Unplug STB from Power
- If there is an ActionTech device at your STB unplug it from the power. Entones with a maroon band on them have built in ActionTech so there will not be an additional ActionTech device in this case.
- Go to where your modem or Fibre ONT is. Fibre ONTs are usually near your electrical panel in the basement.
- Find the ActionTech device that will be near the modem or Fibre ONT and unplug the power.
- Plug the power back in to the ActionTech that is near your modem or Fibre ONT.
- If there was an ActionTech near your STB plug it back in now.
- Plug your STB in and allow it to reboot.
- If the reboot fails please contact support and let them know the steps you’ve already taken.
- Method 6 For Entone STBs with a Power Button On The Front
- Press and hold the power button on the STB for 6 seconds.
- Repeat for ALL STBs.
Please do an internet search and check out the networks website you are unhappy with and provide them feedback. Hay Communications does not have any say or control over what the TV networks schedule for programs.
There are a few reasons why series recordings may not work, or stop working.
On occasion we are able to offer you a free preview of a channel for a month or certain period of time. Once the free preview ends the series recording will no longer work. If this is the case you can call our office and order the channel if you’d like.
In rare situations there may have been a channel number change. This happened at the beginning of November 2015 when a few channels were added or removed from the service.
In almost every situation the problem can be cleared up by clearing the existing Recording Schedule and Schedule Priority. After that set up your series recordings again as if you had a clean slate.
- To Clear Recording Schedule and Schedule Priority
- Press DVR button on your remote.
- Press down until the Schedule Priority option is highlighted and press OK.
- For each item in the Schedule Priority list hit OK and then Cancel the recording.
- Now you can go to the guide and set up your series recordings again by pressing record twice with the programs title highlighted.
- Contact Support if there are further problems.
99.975% of the time this means that your TV is not on the correct Input/Source for your Set Top Box. This can happen if someone mistakenly pressed the Input/Source button on your remote. It can also happen after a power outage. After a power outage some TV models will revert to it’s first input and may just display “No Signal” or “Snow”.
If you know the Input/Source your STB is on simply change the TV’s Input/Source to match it. If you don’t know the correct Input/Source you can try cycling through all of your TV Inputs/Source options until you find the picture.
Please Note:While the Hay Remote is compatible with most TVs not all TVs work with the Video Input button on the Hay Remote. If it doesn’t do anything when you press it you may need to use your original TV remote or press the Input/Source button that is on the actual TV.
To cycle through your Input/Source options first make sure the STB and TV is turned on. Then hit the Video Input/Source button on either the Hay remote, your original TV remote, or on the TV itself and try each input until you find the picture for the STB. It is a trial and error process. When you find the correct Input/Source you could write it down for future reference if you choose.
While correcting this can be a trial and error operation you could also call our support office if you need assistance working through these steps.
If you are putting your sound through a stereo receiver with a HDMI cable, please try re-seating the HDMI cable on both ends.
If you are using a stereo receiver try bypassing it to see if the sound cuts out when just going through the TV. This will help isolate the problem.
If it is cutting in and out on a certain channel please make note of the channel number and date and time and let support know. A ticket will be opened and we can look into this.
First things first, be sure to reboot the PVR and ALL other STBs.
You can check the PVR hard disk for errors.
- Press the Menu button on the remote.
- Go to the Settings option and press OK.
- Choose Hardware Settings.
- Scroll down to Harddisk Information and press the OK button on the – Go – option.
- Choose Harddisk Repair. The STB will reboot and check and repair any errors it may find on the hard disk.
- If you don’t mind losing your recordings you can try a Harddisk Format.
- If no hard drive is listed let support know. The PVR may need to be replaced.
Click here to send us a message asking us to check your stream count for your PVR.
Channels-To-Go
Watch TV Everywhere Service
You must first register at watchTVeverywhere.ca BEFORE you can access content from any channel provider.
You must be subscribed to a channel in order to access their content.
If you have already tried our instruction page and you cannot register please contact Hay support.
For Questions about Crave go to Crave.ca FAQs or email CraveTV Help or call 1-888-272-8388
Cable customers who have switched their TV service to Xstream will have to re-register. This is because the Watch TV Everywhere platform now needs to connect with a different authentication system. You can use the same email and password as you had before. Go to our Channels-to-go page and follow the instructions for IPTV/Xstream. registration.
Mobile Service
Our in-house support technician is available during regular office hours 9:00 a.m. to 4:30 p.m., Monday to Friday. Please call from a different phone than you need help with in case we need you to try different solutions to correct your problem.
- Zurich Office: 519-236-4333
- Exeter Office: 519-235-3369
After Hours:
- If your need is not pressing, you can leave a detailed message at: 519-236-4500, and our in-house technician will get back to you as soon as a qualified technician is available.
If you cannot wait to receive support for your cellular phone you can call the following number:
- Bell Mobility technical support line: 1-800-667-0123. NOTE: Do NOT enter your mobile number when prompted or you will be redirected back to Hay Communications. Please ONLY use this service after hours.
Security & Home Automation
Call an AMP Security customer service rep at 519-263-2677 and they will assist you with your system or schedule a technician to visit you.
Telephone Repair Service
During regular business hours call the main office, a repair report will be filled out immediately and your service fixed quickly. If you are in need of repair over the weekend or after regular business hours please call our repair line and leave a detailed message. Messages are checked frequently during weekends and holidays, a technician will get back to you as soon as possible.
If you have DSL service please make sure all phone devices have a filter, or you have a Whole Home Filter installed. DSL noise will sound something similar to eggs frying.If you are on a cordless phone, see if the noise is happening on a corded phone. Sometimes cordless phones pick up extra signals which can create noise on the line. Unplug all equipment that is connected to the phone line, then plug each one in one-at-a-time until you discover which is causing the problem. This includes phones, fax, modems, satellite receivers, security system, furnace monitoring systems, etc… If the noise comes back on the line, the last device you plugged in is the problem.It could be a particular jack that has the noise, test a second jack. Call into the repair line if the root of the noise cannot be found and report the problem and steps taken.
A no dialtone problem can be caused by a number of things. Below is a list of things to check out.
- Is there any phone off the hook?
- Did the line cord come loose out of the jack or phone?
- Try unplugging all phone devices and plug them back in one at a time and see which one causes the dial tone to stop working. This includes phones, fax, modems, satellite receivers, security system, furnace monitoring systems, etc…
- Try unplugging any cordless phone base from the hydro and plug it back in. This will reset the cordless base as they are sometimes known to freeze a line.
- Call into the repair line and report the problem and steps taken.
Have the caller contact their long distance provider and report the trouble.
There are a couple things to check on your own for this type of problem.
- Unplug phone from hydro and plug back in. See if the call display works now.
- Call into the repair line and report the problem and steps taken.
- Please make sure the power to the ONT battery power supply is plugged in and no breaker tripped.
- If the ONT battery power supply is plugged into a switched outlet please make sure the switch is on.
- Call into the repair line and report the problem and steps taken.
Voice Mail
- Check the Voice Mail User guide available on the right hand side of this page.
- If you want to access Voice Mail from home you can simply dial *98.
- If you forgot your Voice Mail password please call into support and ask to have it reset. A ticket will be opened and we can reset it for you.
- If you are accessing your voice mail away from home you can dial ***VM DIRECT NUMBER*** and follow the prompts.
-
Five Options in the Mail Box Setup Menu Press 1 -> Greeting Options Press 2 -> Change Password Press 3 -> Notification Options Press 4 -> Disable/Enable Auto Login Press 6 -> Edit Distribution Lists Press * -> Return to the Main Menu
Calling Features
Call Waiting | ||
Call Forwarding | ||
Three-Way Calling | ||
Speed Calling 8-Code | ||
Teen Service | ||
Call Display (name & number) | ||
Call Display-Number | ||
Selective Call Acceptance | ||
Selective Call Rejection | ||
Selective Call Forwarding | ||
Selective Distinctive Ringing / Call Waiting | ||
Telemarketing Call Screening | ||
Visual Call Waiting *includes Call Display and Call Waiting | ||
Simultaneous Ring | ||
Speed Calling 30-Code | ||
Toll Blocking | ||
Per Call Toll Blocking | ||
Voice Mail | ||
Standard Voice Mail | ||
Enhanced Voice Mail | ||
E-Forward *added to standard or enhanced | ||
E-Management *added to enhanced only |
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