Travel Features

Home Postpaid Features Travel Features
 

Roam Better Update:

In order to continue to offer the best choices for travel, effective December 7, 2018, the U.S. roaming rate for your Roam Better – 100 MB feature will increase from $6 to $7 per day, and Roam Better - with home data will increase from $7 to $8 per day.  The daily rate is charged only when you use your phone while roaming.

No action is required to accept this change. In accordance with your agreement, if you would like to modify or cancel your Roam Better feature because of this change, please contact your Hay Communications Cell Rep at 519-236-4333 or 519-235-3369.

Prices are subject to change without notice, additional options may be available

For more information or to add a Travel Pass please email cellular@hay.net

US Travel add-ons

Printable US Travel Pack Information

Roam Better - with 100 MB
$7/day

This convenient roaming feature gives you unlimited talk and text within the U.S., Puerto Rico and the U.S. Virgin Islands and back to Canada. Plus, you get 100 MB of data a day included. 

  • An additional 100 MB of data per day that doesn’t come out of the data included in your plan

  • Unlimited outgoing calls within the U.S. (including Puerto Rico and the U.S. Virgin Islands) and back to Canada

  • Unlimited incoming calls

  • Unlimited outgoing text messages within the U.S. (including Puerto Rico and the U.S. Virgin Islands) and back to Canada

  • Unlimited incoming text messages

  • Need more data? If you use up your 100 MB of dedicated data, you'll receive a text message with a link to add an additional 100 MB for just $5. 

  • To get Roam Better, simply text ROAM100 to 7626 (ROAM). Once you enroll, Roam Better will automatically activate each day you call, text or use data with your phone when roaming in one of the Roam Better destinations. 

  • Roam Better can also be added to your phone through the MyBell App. 

  • Valid each day until 11:59 p.m. ET no matter where you're roaming

  • Roam Better FAQ

Roam Better - with home data

$8/day

This convenient roaming feature gives you unlimited talk and text within the U.S., Puerto Rico and the U.S. Virgin Islands and back to Canada. Plus, use the data from your account while you travel. 

  • Access to the data from your account while travelling

  • Unlimited outgoing calling within the U.S. (including Puerto Rico and the U.S. Virgin Islands) and back to Canada

  • Unlimited incoming calls

  • Unlimited outgoing text messages within the U.S. (including Puerto Rico and the U.S. Virgin Islands) and back to Canada

  • Unlimited incoming text messages

  • To get Roam Better, simply text ROAM to 8000. Once you enroll, Roam Better will automatically activate each day you call, text or use data with your phone when roaming in one of the Roam Better destinations. 

  • Roam Better can also be added to your phone through the MyBell App. 

  • Valid each day until 11:59 p.m. ET no matter where you're roaming

  • Roam Better FAQ



 

Voice, Text & Data Pass Bundles

Travel Pass 1: 200 Minutes, Unlimited Texts, 200MB of Data

$40/mo.

Save on voice, text and data charges when travelling to the United States. This Data Travel Pass includes 200 MB of data, 200 anytime minutes for calls made within the U.S. and back to Canada, plus unlimited sent and received text messages.

Includes: 

  • 200 MB of data 
  • 200 minutes (including long distance to Canada/U.S.) 
  • Unlimited sent text messages Unlimited incoming text messages 
  • $0.20 per additional minute 
  • Additional $0.75/min for calls terminating outside Canada/U.S. 
  • This Travel Pass will automatically expire 30 days from the start date. After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month.

Travel Pass 2: 1000 Minutes, Unlimited Texts, 1GB of Data

$80/mo.

Save on voice, text and data charges when travelling to the United States. This Data Travel Pass includes 1 GB of data, 1000 anytime minutes for calls made within the U.S. and back to Canada, plus unlimited sent and received text messages.

Includes: 

  • 1 GB of data 
  • 1000 minutes (including long distance to Canada/U.S.) 
  • Unlimited sent text messages Unlimited incoming text messages 
  • $0.20 per additional minute 
  • Additional $0.75/min for calls terminating outside Canada/U.S. 
  • This Travel Pass will automatically expire 30 days from the start date. After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month

You can add these packages to your rate plan for as little as 30 days at a time.
These bundles do not cover calls to toll-free numbers and directory assistance.

U.S. Pay-per-use rates
Voice (per minute) Text (per outgoing message) Data (per MB)
$1.45 $0.75 $6.00

 

 
 
 

International Travel Add-Ons

Roam Better - with 100 MB
$11/day

This convenient roaming feature gives you unlimited talk and text within Europe, the Caribbean, Bahamas, Bermuda, Mexico, Central and South America, Asia, Oceania, South Africa and the Middle East and back to Canada. Plus, you get 100 MB of data each day. 

  • An additional 100 MB of data per day that doesn’t come out of the data included in your plan

  • Unlimited outgoing calling within your roaming destination and back to Canada
  • Unlimited incoming calls

  • Unlimited outgoing and incoming text messages

  • Need more data? If you use up your 100 MB of dedicated data, you'll receive a text message with a link to add an additional 100 MB for just $10. 

  • To get Roam Better, simply text ROAM100 to 7626 (ROAM). Once you enroll, Roam Better will automatically activate each day you call, text or use data with your phone when roaming in one of the Roam Better destinations. 

  • Roam Better can also be added to your phone through the MyBell App. 

  • Valid each day until 11:59 p.m. ET no matter where you're roaming

  • Roam Better FAQ

Roam Better - with home data

$12/day

This convenient roaming feature gives you unlimited talk and text within Europe, the Caribbean, Bahamas, Bermuda, Mexico, Central and South America, Asia, Oceania, South Africa and the Middle East and back to Canada. Plus, use the data from your account while you travel. 

  • Access to the data from your account while travelling

  • Unlimited outgoing calling within your roaming destination and back to Canada

  • Unlimited incoming calls

  • Unlimited outgoing and incoming text messages

  • To get Roam Better, simply text ROAM to 8000. Once you enroll, Roam Better will automatically activate each day you call, text or use data with your phone when roaming in one of the Roam Better destinations. 

  • Roam Better can also be added to your phone through the MyBell App. 

  • Valid each day until 11:59 p.m. ET no matter where you're roaming

  • Roam Better FAQ



 

 

 Zone 1 Travel Add-Ons

Printable Zone 1 Travel Pack Information

Voice, Text & Data Pass Bundles

Travel Pass 1: 100 Minutes, 200 Texts, 250MB of Data

$60/mo.

Save on voice, text and data charges when travelling in Zone 1 countries. This Travel Pass includes 100 anytime minutes, 200 sent text messages, unlimited incoming text messages and 250 MB of data.

Includes: 

  • 100 anytime minutes 
  • 200 sent text messages 
  • Unlimited incoming text messages 
  • 250 MB of data 
  • Additional minutes: $0.50/minute 
  • Additional sent text messages: $0.15/message 
  • This Travel Pass does not cover calls to toll-free numbers (e.g., 1-800 numbers) and directory assistance (i.e., 4-1-1). 
  • Roaming rates apply to HSPA and LTE-capable phones only. 
  • This Travel Pass will automatically expire 30 days from the start date. 
  • After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month

Travel Pass 2: 100 Minutes, 200 Texts, 1GB of Data

$100/mo.

Save on voice, text and data charges when travelling in Zone 1 countries. This Travel Pass includes 100 anytime minutes, 200 sent text messages, unlimited incoming text messages and 1GB of data.

Includes: 

  • 100 anytime minutes 
  • 200 sent text messages 
  • Unlimited incoming text messages 
  • 1GB of data 
  • Additional minutes: $0.50/minute 
  • Additional sent text messages: $0.15/message 
  • This Travel Pass does not cover calls to toll-free numbers (e.g., 1-800 numbers) and directory assistance (i.e., 4-1-1). 
  • Roaming rates apply to HSPA and LTE-capable phones only. 
  • This Travel Pass will automatically expire 30 days from the start date. 
  • After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month

Zone 1 Countries

China, Hong Kong, Japan, Macau, Singapore, South Korea, Taiwan, Anguilla, Antigua & Barbuda, Aruba, Barbados, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Saba, Sint Maarten, St. Barthelemy, St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Martin, St. Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos Islands, French Guiana, Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic (Czechia), Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City, Israel, Bahamas, Bermuda, Greenland, Mexico, St. Pierre & Miquelon*, Australia, New Zealand. 

*Data coverage not available.

 

Zone 1 Pay-per-use rates
Voice (per minute) Text (per outgoing message) Data (per MB)
$2.00 $0.75 $8.00

 

Zone 2 Travel Add-Ons

Printable Zone 2 Travel Pack Information

Voice, Text & Data Pass Bundles

Travel Pass 1: 75 Minutes, 200 Texts, 100 MB of Data

$60/mo.

Save on voice, text and data charges when travelling in Zone 2 countries. This Travel Pass includes 75 anytime minutes, 200 sent text messages, unlimited incoming text messages and 100 MB of data.

Includes: 

  • 75 anytime minutes 
  • 200 sent text messages 
  • Unlimited incoming text messages 
  • 100 MB of data 
  • Additional minutes: $0.80/minute 
  • Additional sent text messages: $0.20/message 
  • This Voice and Text Travel Pass does not cover calls to toll-free numbers (e.g., 1-800 numbers) and directory assistance (i.e., 4-1-1). 
  • Roaming rates apply to HSPA and LTE-capable phones only. 
  • This Travel Pass will automatically expire 30 days from the start date. 
  • After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month

Travel Pass 2: 75 Minutes, 200 Texts, 400 MB of Data

$100/mo.

Save on voice, text and data charges when travelling in Zone 2 countries. This Travel Pass includes 75 anytime minutes, 200 sent text messages, unlimited incoming text messages and 400 MB of data.

Includes:

  • 75 anytime minutes 
  • 200 sent text messages 
  • Unlimited incoming text messages 
  • 400 MB of data 
  • Additional minutes: $0.80/minute 
  • Additional sent text messages: $0.20/message 
  • This Voice and Text Travel Pass does not cover calls to toll-free numbers (e.g., 1-800 numbers) and directory assistance (i.e., 4-1-1). 
  • Roaming rates apply to HSPA and LTE-capable phones only. 
  • This Travel Pass will automatically expire 30 days from the start date. 
  • After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month

Zone 2 Countries

Egypt, South Africa, Afghanistan, Bangladesh, Bhutan, Cambodia, East Timor, India, Indonesia, Kazakhstan, Laos, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Sri Lanka, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Falkland Islands, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela, Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Ukraine, Bahrain, Iraq, Jordan, Kuwait, Oman, Palestinian territories, Qatar, Saudi Arabia, Syria*, United Arab Emirates, Yemen, American Samoa, Fiji, French Polynesia, Guam, Nauru, Northern Mariana Islands, Papua New Guinea, Samoa.

*Data coverage not available.

 

Zone 2 Pay-per-use rates
Voice (per minute) Text (per outgoing message) Data (per MB)
$3.00 $0.75 $12.00

 

Zone 3 Travel Add-Ons

Printable Zone 3 Travel Pack Information

Voice, Text & Data Pass Bundles

Travel Pass 1: 25 Minutes, 100 Texts, 50MB of Data

$100/mo.

Save on voice, text and data charges when travelling in Zone 3 countries. This Travel Pass includes 25 anytime minutes, 100 sent text messages, unlimited incoming text messages and 50 MB of data.  

Includes: 

  • 25 anytime minutes 
  • 100 sent text messages 
  • Unlimited incoming text messages 
  • 50 MB of data 
  • Additional minutes: $2/minute 
  • Additional sent text messages: $0.50/message 
  • This Voice and Text Travel Pass does not cover calls to toll-free numbers (e.g., 1-800 numbers) and directory assistance (i.e., 4-1-1). 
  • Roaming rates apply to HSPA and LTE-capable phones only. 
  • This Travel Pass will automatically expire 30 days from the start date. 
  • After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month

Travel Pass 2: 25 Minutes, 100 Texts, 100MB of Data

$150/mo.

Save on voice, text and data charges when travelling in Zone 3 countries. This Travel Pass includes 25 anytime minutes, 100 sent text messages, unlimited incoming text messages and 100 MB of data.

Includes: 

  • 25 anytime minutes 
  • 100 sent text messages 
  • Unlimited incoming text messages 
  • 100 MB of data 
  • Additional minutes: $2/minute 
  • Additional sent text messages: $0.50/message T
  • his Voice and Text Travel Pass does not cover calls to toll-free numbers (e.g., 1-800 numbers) and directory assistance (i.e., 4-1-1). 
  • Roaming rates apply to HSPA and LTE-capable phones only. 
  • This Travel Pass will automatically expire 30 days from the start date. 
  • After it expires regular pay- per- use rate will apply unless you add a new Travel Pass to your account. 
  • The Travel Pass is a one-time offer and does not automatically renew each month

Zone 3 Countries

Algeria, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros*, Congo, Congo (Democratic Republic), Côte d'Ivoire, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea, Guinea Bissau,  Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, South Sudan, Sudan, Swaziland, Tanzania, Tunisia, Uganda, Western Sahara, Zambia, Zanzibar, Cook Islands, Micronesia (Federated States of)*, Norfolk Island*, Solomon Islands, Tonga, Vanuatu.

*Data coverage not available.

 

Zone 3 Pay-per-use rates
Voice (per minute) Text (per outgoing message) Data (per MB)
$3.50 $0.75 $16.00

 

Zone 4 Cuba & Cruise Ship Travel Add-Ons

You can add these packages to your rate plan for as little as 30 days at a time.

These bundles do not cover calls to toll-free numbers and directory assistance.

 
 
 

Home
Cellular Navigation Page
Mobile Devices
Rate Plans
Cellular Features
Travel Add-ons
Pay-per-use Rates
Have a Service Rep Call You
Rights as a Wireless Consumer
e 9-1-1