Fibre

Home ExeterFibre Fibre

•    Fibre Coming to Crediton     •     Exeter Fibre Installation Going Strong      •

 
 
 
 

Why is Hay Building Fibre Networks?

A Good Direction for You and Hay

Fibre is the best technology available to meet customers' needs - today, and in the future. Fibre optics are a good investment to keep Hay on the leading edge of technology and help us meet the growing bandwidth need of our customers. Fibre allows us to offer crystal-clear telephone connections, faster, more reliable internet, and the highest quality digital television service. Fibre also ensure the delivery of innovative new services as they are developed.

Hay is building networks of fibre throughout the communities we serve. We will continue to install fibre along each road and to each small hamlet until we eventually have 100% fibre coverage in our service area.

Taking fibre into a community such as Exeter before the competition allows Hay to grow its customer base and ensure their viability for the next 100 years.

 
 
 

Fibre Projects

Projects Scheduled for 2015

 

  • Blackbush Line, From Hwy#83 South - Construction Complete, Hook Ups in Progress
  • Goshen, Zurich to Hwy#83 - Construction Complete, Hook Ups in Progress
  • Southcott Pines - FTTH - South section - Main Construction Complete, Service Pipe and Splicing in Progress
  • Shipka Line North & South of Dashwood Rd - Construction Complete, Hook Ups in Progress
  • Dashwood Rd West of Blackbush to Birchbark Trailer Park - Construction Complete, Hook Ups in Progress
  • Blackbush Line N. of Hwy#84 - Construction in Progress
  • Blind Line - Complete
  • Bronson from Dashwood to Crediton Rd - Construction in Progress
  • Hwy#83, Goshen to Exeter - Main Construction Complete, Service Pipe and Splicing in Progress
  • Airport Line North and South of Hwy#83 - Construction Complete, Hook Ups in Progress
  • Morrison Line - Huron to Ironwood - Construction Complete, Hook Ups in Progress
  • Exeter Overbuild - Main Construction Complete, Hook Ups and more Service Pipe in Progress
  • Crediton Overbuild - Construction in Progress

 

Projects Scheduled for 2016

 

  • Southcott Pines - FTTH - South section - Main Construction Complete, Service Pipe and Splicing in Progress
  • Bronson from Crediton Rd to Mt. Carmel
  • Mt.Carmel Rd West
  • Shipka Line - Crediton Rd to Mt Carmel Rd
  • Blackbush Li - Crediton Rd to Mt Carmel Rd
  • Village of Mt. Carmel
  • Mollard Line from Hwy#81 to Greenway Rd.
  • Klondyke Rd
  • Village of Zurich (North End, Hesswoods Subd, Parkside Subd and East End)
  • Bell's Line (Between MacDonald Rd and Rodgerville Rd)
  • Exeter Overbuild - Main Construction Complete, Hook Ups and more Service Pipe in Progress
  • Crediton Overbuild - Construction in Progress
  • Deerfield Rd Extension (27 Lots)
  • Harbourside Village Extension (40 Lots)

 

 
 
 

Office Locations

The Exeter Office Location is Now Open. This office or our main business ofice in Zurich can answer your questions.

168 Thames Road, West in Exeter
519-235-3369

72863 Blind Line (Behind RONA) Zurich
519-236-4333

hay@hay.net


Office hours are: Monday to Friday 9:00 to 4:30

 

 

 
 
 

Fibre Updates

New Announcement - August 2015

August, 2015  - Just announced - Hay Communications will be installing fibre to Crediton this year. We expect major construction down roads and many conduit installations up to homes to be completed before bad weather hits. Service installations will not be started until the better weather in 2016. See the press release here.

Progress Report - July 2015

July, 2015 - Our approvals are up over 80% in the Town of Exeter. The plan is to get the majority of conduit installations complete before next winter. With around 600 internet installations and almost 400 Digital TV, we are happy with the progress. We hope to increase that over the next year.

Progress Report - August 2014

August, 2014 - We have received over 70% approvals for fibre installation from residents and businesses in Exeter. That is 1357 properties, so far. We have conduit buried to ~531 properties and will continue until the ground freezes. Along

with the constuction work, activations are also going strong. If you have acknowleged that you would like to switch to Hay services, please know that we are working at getting fibre in the ground as quick as we can so we can provide them. We appreciate your patience.

Progress Report - April 2014

April, 2014 - Phase 6 which is the South-West end of town beyond the railway tracks is being completed this spring. Major construction is completed to all other streets in Exeter. Conduit to each home is now the major focus for 2014. If you have not been approached regarding the installation of fibre, please contact Hay at 519-235-3369.

Damage to property that has been exposed after the harsh winter is being repaired. If you ha

ve issues on your property, please contact:

Darroll Konings
Cell: 519-741-7806
email


Weber's crews will be checking each street and making repairs as quick as possible. If you notify us, we will be at your property within a couple of days or less.

April 16th, 2013
They are in the Ground!!

Listen to a Angela Schneider, General Manager on the project starting in a radio interview with myFM. Click here.

Progress Report - April 2014

April, 2014 - Phase 6 which is the South-West end of town beyond the railway tracks is being completed this spring. Major construction is completed to all other streets in Exeter. Conduit to each home is now the major focus for 2014. If you have not been approached regarding the installation of fibre, please contact Hay at 519-235-3369.

Damage to property that has been exposed after the harsh winter is being repaired. If you ha

ve issues on your property, please contact:

Darroll Konings
Cell: 519-741-7806
email


Weber's crews will be checking each street and making repairs as quick as possible. If you notify us, we will be at your property within a couple of days or less.

 

Progress Report - Phase 3

August, 2013 - Major construction went through phase 3 very quickly. Canvassing will begin shortly. If you have not heard from Hay staff, don't worry you can still get the fibre to your home. Conduit drilling crews are in Phase 1.

 

Progress Report - Phase 4

South of the River to the southern Exeter border, West of Main Street. The westerly division between Phase 4 and Phase 5 is along the roads shown in the diagram.

August, 2013 - Major construction went through phase 3 very quickly and work in Phase 4 down roadways has begun. Conduit drilling crews are in Phase 1.

 



Progress Report - Phase 2

June 4th - We're under across the river! Major construction down each roadway in Phase 2 is set to start now that we are across the river.

June 13th - Almost 60% of residents in phase 2 area have already signed up for fibre installation.

June 20th - Canvassing in Phase 2 will begin shortly

August 22nd - Major construction has been completed in most areas of phase 2.

Riverview properties will not be completed until after Phase 6 major construction has been completed.

Progress Report - Phase 1

Initial estimates for construction to begin is March 18th

March 22nd. Due to the recent snow, construction on phase one has been delayed until April 9th

March27th - Hay Communications staff have begun to canvas phase one residents and businesses. If you are in this phase, please email us using the link above if you are interested in having the fibre to your premise.

 


 


April 9th - Drills are expected to be in the ground Monday April 15th. Phase one residents will be seeing utility locates beginning along their roadways.

April 16th - Weber's are in the ground. Construction has begun!

June 20th - Phase One major Construction down each road is complete.

Drilling the conduit in to homes who have given approval has begun. It's not too late if you haven't signed up yet, call today.

August, 2013 - Conduit is being installed up to buidlings.

Orders for services are being taken and installed.


April 16th, 2013
They are in the Ground!!

Listen to a Angela Schneider, General Manager on the project starting in a radio interview with myFM. Click here.

 
 
 

Stages of Construction

When your area is the next to get fibre, here is what you can expect.
Three Stages of Construction.

1. Main Fibre trunk is installed down your road

2. Conduit is installed up to your house or business

3. Inside Work - Installation of the ONT (Optical Network Terminal) & battery back-up. Fibre hook-up and service activation if possible.

Stage One - Taking Fibre Through Your Community

The first stage of construction is to bury conduit underground along the roadways. Underground is preferable over aerial installations to keep the look of your community clean and to make the cable less susceptible to damage. Fibre will eventually be pulled through this conduit.

A box or terminal that houses connection points may also be installed on municipal property at specific points along the fibre route.

Stage Two - Up to the Building

Conduit now needs to be installed up to your home or business. A representative from either the construction company or Hay Communications will visit you to talk about the installation. They will be asking questions about the best place to bring the fibre in to your home and also about any underground water or electrical features you have on your property.

Once we have your approval to access your property, the conduit will be installed. Where necessary a process called "directional boring" will be used. This is a machine that efficiently places the conduit under driveways and roads creating very little disruption of the ground. Many times you cannot even tell that it has gone through your property.

During this stage, a 1/2" conduit pipe pipe will be installed up to your home or business. in the best possible place for easy access to the inside utility area; usually where your hydro and other services enter the building.

Stage Three - Work Inside Your Home or Business

Whenever possible we would prefer to access your home or business only once. Coordination with our office staff will be required to book the installation of the ONT, battery back-up unit as well as any services you may want.

The ONT and battery are usually installed in your utility room. Because fibre optics cannot conduct electricity, you need a battery back-up to keep the network connection running when the electricity goes out. For this reason, an electrical outlet will need to be available in this area.

Installation of the ONT and battery as well as connection of the fibre will take approximately two hours.

 

 
 
 

What is Fibre?

Strands, Networks & Our Main Fibre Ring

Fibre optics are thin strands of very pure glass smaller than the diameter of a human hair. These strands carry digital information directly to homes and businesses through light waves, instead of electricity. When your residence or business is connected by fibre you will use only one of these then strands of glass which will provide virtually unlimited bandwidth.

Community Networks

Our networks spread throughout our territory and is spreading into new territory. Fibre does not always have to be right into a home or business to allow greater bandwidth and a better quality of service. Fibre to the community shortens the distance that information has to travel over copper wiring. This effectively allows customers to access greater bandwidth and more services.

Our Main Fibre Ring

Hay's community networks all connect to our main fibre ring, and to electronic equipment situated in Dashwood. The fibre ring loops around our territory connecting us to other major networks to the north and south of us, as well as other local telecommunication companies that we partner with. The "ring" is used for redundancy, meaning that if there was a fibre cut or equipment failure, all information can be automatically rerouted in the other direction so there is minimal loss of service on either side of the break. The electronic equipment that transmits data signals is also in a fully backed-up facility to protect against power outages.

 
 
 

Future Proof

Once installed, fibre is upgraded to increase bandwidth by changing the electronics that create the light pulses, not by replacing the cable itself. That's why fibre networks are said to be future-proof.

Even today's most basic consumer's bandwidth use, such as email and peer to peer file sharing, are guzzling more bandwidth than most current copper broadband networks can comfortably provide. Bandwidth demand is not shrinking, but continuing to grow at about a 60-80 percent compound annual growth rate. In response, broadband networks are growing, but it is obvious that a long-term network solution requires optical fibre.

 
 
 

Q & A

Why do I need a battery back-up Unit? In case of a power outage, this battery powers your telephone service for up to eight (8) hours. Internet and TV services will be disabled during a power outage, however, this unit may be plugged in to a generator to restore all services.
Will I be responsible for the battery placed in my home or business? No - Hay will monitor your battery and replace it, if and when it needs to be changed. Replacement is required approximately every five years.
Why can't you mount the battery and ONT on the outside of my home? Weather in our area would significantly shorten the life of the battery. Also, being visible on the outside of the home increases the likelihood of damage or theft. For safety, security, longevity and to maintain a clean look on the outside of yor property, it is best to place this equipment on the inside of the home or business.
What is an ONT? The ONT or Optical Network Terminal divides the light coming through the fibre into usable signals for telephone dial-tone, internet and digital TV. There are ethernet ports built in to this box for the various services.
Do I have to have fibre installed when you are doing construction down my road?

If you live in a 236, 237 or 238 exchange - Yes
We are replacing your old copper wiring with fibre. This installation is required to keep your service up-to-date. Eventually all our copper will be replaced with fibre.

If you live in any other exchange - No
However, it just makes sense to install fibre to your property now when there isn't any cost to you and it may increase your property value by doing so. If you choose at a later time that you would like fibre, the costs to bring in equipment and get permits may have to be passed on to the customer.
Do I need to have fibre for Hay services?

If you live in a 236, 237 or 238 exchange -You are already connected to Hay and can get all our services including DSL internet.

If you live in any other exchange - Yes - If you want to have phone, internet or TV services from Hay Communications then you need to have a physical connection to our network. You can get our cellular, security or long distance without a physical connection.

 

 
 
 

Bundling Our Services

Internet
Security
Long Distance
Cellular
Digital TV

 

Here's How a Basic Hay Bundle Could Look for Your Home!
Phone, Internet & Digital TV All for Just $106.56 per month

Eligible Services
 Monthly
1. Standard Internet
 $39.95
2. Digital TV
 $52.25
      One Digital set-top-box rental  $5.99
3. Long Distance Bundle Rate @ 3¢/min

Flexible Bundling - 3 Services @ 11% Discount
 ($10.80)
Home Phone (20% discount applied)  $19.17
Put any level of TV or internet in this bundle.
The 11% discount still applies

 $106.56/mo.
 + 3¢/min long distance calls

Taxes are not included. There are no additional access or standard modem rental fees

Read More About Hay Flexible Bundling

 
 
 
 
 

 

Property Access for Fibre to Centralia, Huron Village Green, Exeter & Crediton
Approval to Access Form

 

 
 
 

Who can I call with concerns about my property?

Weber Contracting

Jarrett Weber
Cell:519-503-0089
email

Darroll Konings
Cell: 519-741-7806
email

All issues will be dealt with immediately.

 

 
 
 

 
 
 

Map of Exeter

Download Map of Exeter showing all phases. Click on image to download .pdf