Fibre

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Why is Hay Building Fibre Networks?

A Good Direction for You and Hay

Fibre is the best technology available to meet customers' needs today, and in the future. Fibre optics are a good investment to keep Hay on the leading edge of technology and help us meet the growing bandwidth demand of our customers. Fibre allows us to offer faster, more reliable internet, the highest quality digital television service and crystal-clear telephone connections. Fibre also ensures the delivery of innovative new services as they are developed.

Hay is building networks of fibre throughout the communities we serve. We will continue to install fibre along each road and to each small hamlet until we eventually have 100% fibre coverage in our service area.

Taking fibre into a community such as Exeter before the competition allows Hay to grow its customer base and ensure their viability for the next 100 years.

 
 
 
 

Fibre Construction Project Updates

2018 Scheduled Projects

  • Greenway Rd & River Rd South of Greenway Rd
  • Bell's Line North & South of Zurich-Hensall Rd
  • Southcott Pines, Grand Bend - North Section
  • Village of Dashwood
  • Zurich/Hensall Rd between Bronson Line & Blackbush Line
  • Bluewater Hy South of St. Joseph - Waiting on Highway Permits
  • Antoinette Lane Subdivision - Service Pipe Construction
  • Driftwood Trailer Park (G-Fast Fibre Cabinet)
  • Vista Beach Subdivision - Service Pipe Construction
  • Ducharme Beach / Northridge Subdivisions - Service Pipe Construction
  • Greystone / Green Acres Subdivision (North of St. Joseph)/ Danceland Rd - Service Pipe Construction
  • Denomme Lane Subdivision - Service Pipe Construction
  • Denomme Beach / Church Lane Subdivision - Service Pipe Construction
  • Sunset Cove Subdivision - Service Pipe Construction
  • Drysdale / LaPorte Beach Subdivisions - Service Pipe Construction
  • Shangri-La Subdivision - Service Pipe Construction
  • Crest Beach Subdivision - Service Pipe Construction
  • Durand Huronview Subdivision - Service Pipe Construction
  • Sunset Estates / Rocky Point Subdivision - Service Pipe Construction
  • Homestead Heights / Bluehaven Beach Subdivision - Service Pipe Construction
  • Bluewater Hy - St. Joseph to Homestead Rd - Waiting on Highway Permits
  • Ausable Line South Of Dashwood Rd to Mt Carmel Dr - ON HOLD pending Government Grant
  • Babylon Line  South of Dashwood Rd to Mt Carmel Dr - ON HOLD pending Government Grant
  • Parr Line  South of Dashwood Rd to Mt Carmel Dr - ON HOLD pending Government Grant
  • Mt Carmel Dr East of Mt Carmel to Hwy #4  - ON HOLD pending Government Grant
  • Lieury Rd South of Mt Carmel to Lieury

2017  Fibre Construction Projects

  • Mt.Carmel Rd West to Corbett  - Construction Complete, Service Hook Ups in Progress
  • Corbett / Greenway Overbuild - Construction Complete, Service Hook Ups in Progress
  • Corbett Line North to Dashwood Rd - Construction Complete, Service Hook Ups in Progress
  • Zurich - North End, Goshen South, East - Main Construction Complete, Service Pipe and hook ups in Progress
  • London Rd North of Exeter to Hurondale Rd - Waiting on Highway Permits
  • Antoinette Lane Subdivision - Main Construction in Progress
  • Driftwood T.P. Cabinet - Main Construction in Progress
  • Vista Beach Subdivision - Main Construction in Progress
  • Ducharme Beach / Northridge Subdivisions - Main Construction in Progress
  • Greystone / Green Acres Subdivision / Danceland Rd - Main Construction in Progress
  • Denomme Lane Subdivision - Main Construction in Progress
  • Denomme Beach / Church Lane Subdivision - Main Construction in Progress
  • Sunset Cove Subdivision - Main Construction in Progress
  • Drysdale / LaPorte Beach Subdivisions - Main Construction in Progress
  • Shangri-La Subdivision - Main Construction in Progress
  • Crest Beach Subdivision - Main Construction in Progress
  • Durand Huronview Subdivision - Main Construction in Progress
  • Sunset Estates / Rocky Point Subdivision - Main Construction in Progress
  • Homestead Heights / Bluehaven Beach Subdivision - Main Construction in Progress
  • Huron Park Residential Overbuild - Main Construction Complete, Service Pipe ON HOLD
    The new management of Huron Village Green has chosen not to allow the completion of fibre to residential properties whether owned or rented. As a result, we will not be proceeding with service installations.
     
  • Mollard Line from Hwy#81 to Greenway Rd - Main Construction Complete, Service Pipe and hook ups in Progress

2016  Fibre Construction Projects

  • Bronson from Crediton Rd to Mt. Carmel - Construction Complete, Service Hook Ups in Progress
  • Shipka Line - Crediton Rd to Mt Carmel Rd - Construction Complete, Service Hook Ups in Progress
  • Blackbush Li - Crediton Rd to Mt Carmel Rd - Construction Complete, Service Hook Ups in Progress
  • Village of Mt. Carmel - Construction Complete, Service Hook Ups in Progress
  • Mollard Line from Hwy#81 to Greenway Rd - Main Construction Complete
  • Klondyke Rd - Construction Complete, Service Hook Ups in Progress
  • Bell's Line between MacDonald Rd and Rodgerville Rd - Complete
  • Ausable Line south of Zurich-Hensall Rd to Dashwood Rd - Complete
  • Huron Industrial Park - Complete, Service Hook Ups in Progress
  • Centralia Overbuild - Main Construction Complete, Service Pipe and Splicing in Progress
  • Parkside Subdivision - Complete

2015  Fibre Construction Projects

  • Blackbush Line, From Hwy#83 South to Crediton Rd - Complete
  • Goshen South of Zurich to Dashwood Rd - Complete
  • Southcott Pines - FTTH - South section - Main Construction Complete, Service Pipe and Service Hook Ups in Progress
  • Shipka Line North & South of Dashwood Rd to Shipka - Complete
  • Dashwood Rd West of Blackbush to Birchbark Trailer Park - Complete
  • Blackbush Line North of Zurich-Hensall Rd - Complete
  • Blind Line - Complete
  • Bronson from Dashwood to Crediton Rd - Construction Complete, Service Hook Ups in Progress
  • Dashwood Rd, Goshen to Exeter - Complete
  • Airport Line North and South of Hwy#83 - Construction Complete, Service Hook Ups in Progress
  • Morrison Line - Huron to Ironwood - Construction Complete, Service Hook Ups in Progress
  • Exeter Overbuild - Main Construction Complete, Service Hook Ups in Progress
  • Crediton Overbuild - Main Construction Complete,  Service Hook Ups in Progress

 

 

 

 
 
 

Stages of Construction

When your area is the next to get fibre, here is what you can expect.
Three Stages of Construction.

Main Fibre trunk installation

Conduit to your house or business

Inside Work - Installation of the ONT (Optical Network Terminal) & battery back-up. and fibre hook-up and service activation if possible.

Stage One - Taking Fibre Through Your Community

The first stage of construction is to bury conduit underground along the roadways. Underground is preferable over aerial installations to keep the look of your community clean and to make the cable less susceptible to damage. Fibre will eventually be pulled through this conduit.

A box or terminal that houses connection points may also be installed on municipal property at specific points along the fibre route.

Stage Two - Up to the Building

Conduit now needs to be installed up to your home or business. A representative from either the construction company or Hay Communications will visit you to talk about the installation. They will be asking questions about the best place to bring the fibre in to your home and also about any underground water or electrical features you have on your property.

Once we have your approval to access your property, the conduit will be installed. Where necessary a process called "directional boring" will be used. This is a machine that efficiently places the conduit under driveways and roads creating very little disruption of the ground. Many times you cannot even tell that it has gone through your property.

During this stage, a 1/2" conduit pipe pipe will be installed up to your home or business. in the best possible place for easy access to the inside utility area; usually where your hydro and other services enter the building.

Stage Three - Work Inside Your Home or Business

Whenever possible we would prefer to access your home or business only once. Coordination with our office staff will be required to book the installation of the ONT, battery back-up unit as well as any services you may want.

The ONT and battery are usually installed in your utility room. Because fibre optics cannot conduct electricity, you need a battery back-up to keep the network connection running when the electricity goes out. For this reason, an electrical outlet will need to be available in this area.

Installation of the ONT and battery as well as connection of the fibre will take approximately two hours.

 
 
 

What is Fibre?

Strands, Networks & Our Main Fibre Ring

Fibre optics are thin strands of very pure glass smaller than the diameter of a human hair. These strands carry digital information directly to homes and businesses through light waves, instead of electricity. When your residence or business is connected by fibre you will use only one of these then strands of glass which will provide virtually unlimited bandwidth.

Community Networks

Our networks spread throughout our territory and is spreading into new territory. Fibre does not always have to be right into a home or business to allow greater bandwidth and a better quality of service. Fibre to the community shortens the distance that information has to travel over copper wiring. This effectively allows customers to access greater bandwidth and more services.

Our Main Fibre Ring

Hay's community networks all connect to our main fibre ring, and to electronic equipment situated in Dashwood. The fibre ring loops around our territory connecting us to other major networks to the north and south of us, as well as other local telecommunication companies that we partner with. The "ring" is used for redundancy, meaning that if there was a fibre cut or equipment failure, all information can be automatically rerouted in the other direction so there is minimal loss of service on either side of the break. The electronic equipment that transmits data signals is also in a fully backed-up facility to protect against power outages.

 
 
 

Future Proof

Once installed, fibre is upgraded to increase bandwidth by changing the electronics that create the light pulses, not by replacing the cable itself. That's why fibre networks are said to be future-proof.

Even today's most basic consumer's bandwidth use, such as email and peer to peer file sharing, are guzzling more bandwidth than most current copper broadband networks can comfortably provide. Bandwidth demand is not shrinking, but continuing to grow at about a 60-80 percent compound annual growth rate. In response, broadband networks are growing, but it is obvious that a long-term network solution requires optical fibre.

 
 
 

Q & A

Why do I need a battery back-up Unit? In case of a power outage, this battery powers your telephone service for up to eight (8) hours. Internet and TV services will be disabled during a power outage, however, this unit may be plugged in to a generator to restore all services.
Will I be responsible for the battery placed in my home or business? No - Hay will monitor your battery and replace it, if and when it needs to be changed. Replacement is required approximately every five years.
Why can't you mount the battery and ONT on the outside of my home? Weather in our area would significantly shorten the life of the battery. Also, being visible on the outside of the home increases the likelihood of damage or theft. For safety, security, longevity and to maintain a clean look on the outside of yor property, it is best to place this equipment on the inside of the home or business.
What is an ONT? The ONT or Optical Network Terminal divides the light coming through the fibre into usable signals for telephone dial-tone, internet and digital TV. There are ethernet ports built in to this box for the various services.
Do I have to have fibre installed when you are doing construction down my road?

If you live in a 236, 237 or 238 exchange - Yes
We are replacing your old copper wiring with fibre. This installation is required to keep your service up-to-date. Eventually all our copper will be replaced with fibre.

If you live in any other exchange - No
However, it just makes sense to install fibre to your property now when there isn't any cost to you and it may increase your property value by doing so. If you choose at a later time that you would like fibre, the costs to bring in equipment and get permits may have to be passed on to the customer.
Do I need to have fibre for Hay services?

If you live in a 236, 237 or 238 exchange -You are already connected to Hay and can get all our services including DSL internet.

If you live in any other exchange - Yes - If you want to have phone, internet or TV services from Hay Communications then you need to have a physical connection to our network. You can get our cellular, security or long distance without a physical connection.

 

 
 
 

Bundling Our Services

Internet Security Long Distance Cellular Digital TV

 

Here's How a Basic Hay Bundle Could Look for Your Home!
Internet & Digital TV All for Just $103.23 per month

Eligible Services  Monthly
1. Basic Internet  $45.00
2. Digital TV  $60.00
      One Digital set-top-box rental  $6.00
Flexible Bundling - 2 Services @ 7% Discount
 ($7.77)
Put any level of TV or internet in this bundle.
The 7% discount still applies
 $103.23/mo.
 

Taxes are not included. There are no additional access or standard modem rental fees

Read More About Hay Flexible Bundling

 
 
 
 
 

 

Property Access for Fibre to Centralia, Huron Village Green, Exeter & Crediton
Approval to Access Form

 

 
 
 
 

Who can I call with concerns about my property?

Weber Contracting

Jarrett Weber
Cell:519-503-0089
email

Darroll Konings
Cell: 519-741-7806
email

All issues will be dealt with immediately.

 

 
 
 

 
 
 

Map of Exeter

Download Map of Exeter showing all phases. Click on image to download .pdf