Hay Communications

Account

My Account

Putting your services “on vacation” this year? You must be signed-up for automatic payments.

SmartHub

An online portal that allows you to manage your Hay Communications account through your web browser and mobile device.

When you log in to SmartHub, you will automatically be switched to paperless.

Click to enter Smart Hub

Register & Login in by clicking on this symbol or download the SmartHub app on your mobile phone.

To register for SmartHub you will need your Hay Account Number and an email address you access frequently. Your account number is supplied on the top right corner of your paper statement. Please contact our office with questions 519-236-4333.

SmartHub Features:

Statements

  • View your full statement
  • Find previous statements

Payments

  • Sign-up for auto payments
  • Make a one-time payment

Update Your Account Information

  • Change your email address for statement notifications
  • Add or update your contact phone number

Request a Service Call

  • Report a trouble or issue with your service. This report goes directly to our support desk and will be answered as quick as a phone call.

View Service Notices

  • “Link-Up” Newsletter and service updates
  • Receive and manage SmartHub email notifications

PLEASE BE AWARE: Hay Communications will NEVER ask for your account information through an email request!

Download SmartHub for Your Devices.       Smart Hub

CR on Your Bill Statement

Each year the Board of Directors considers the profits of Hay Communications over the past year as well as the overall condition of the company. They will determine if and how much patronage will be paid to each “member” for the upcoming year.

If you see a CR or credit on your January statement it is likely a patronage credit.
Read more about how you earned patronage from Hay Communications Co-operative.

Payment Options

Automatic Bank Debits
Have your service paid for automatically on the 21st of each month and still keep on top of your account with a monthly e-statement notices. Fill out the Pre-Authorized Debit Agreement, include a void cheque or pre-authorized banking form and get it to one of our 3 offices.

Automatic Credit Card Payments
Have your service paid for automatically on the 21st of each month directly from your credit card. There are two ways to set-up these automatic payments, using SMART HUB or calling Secure Pay at 1-833-890-4826. Customer Service Reps are no longer able to take credit card information over the phone. You will be directed to Secure Pay or to PAY NOW on our website Home Page if you want to make a one-time credit card payment.

On-Line Through Your Bank

Hay has arrangements with most major banks allowing you to pay on-line via your BMO, RBC, Scotiabank, TD, CIBC, or Credit Union online banking sites.

In Person
Our offices accept MasterCard, Visa, Debit, Cheque and Money Orders.

By Mail
Be sure to include your cheque. Write your Hay account number on the cheque, it will be shown on your Statement Notification.

Understanding Your Bill

Understanding Your Bill

Click on the image to download a document that explains each section of your bill.

More Information:

Seasonal Suspension

You can put all your services, including telephone, TV and internet on suspension for a maximum of 6 months in any year, but only once in each calendar year. When you do this you will retain your original phone number and you will not have to return equipment such as modems and set-top boxes.

We do ask that you unplug these devices so they will not be damaged by lightning while you are away and will function when you get back. Most regular surge protectors bought at a hardware store will only protect against power fluctuations in your hydro and not against lightning strikes.

Requirements for seasonal suspension of service

  • You will need to call each year to set-up this service.
  • The administration fee to suspends telephone and any other service is $57 if you are a residential customer and $120 for a business.
  • If you choose to suspend just TV and/or internet service, the cost is $20 for each service suspended.
  • The service automatically reconnects after six months unless you call to hook them up early.
  • You will need to give us one business day notice before we can reconnect your service when you come back early.
  • You must be on a pre-authorized payment plan to access this service.
  • Once per calendar year you can put your services on suspension for a maximum 6 months.

If you have a security system that relies on phone service, you will need to keep your phone active.

Please note that if you “suspend” your service at any time, your current services and prices may not be available on your return.

Your First Bill and Prorated Charges

When you see your first bill from Hay Communications or if you subscribe to a new Hay service, you will see a prorated charge for your service(s). That is why your bill may be higher than you expected.

Proration occurs on the first and last billing of a service you subscribed to. You pay for your Hay services one month in advance.

If you subscribe to Television service, for example, your first bill will include charges for the date you had TV installed, until the end of the current month and also a charge for the upcoming month.

If you cancel a service you will see prorated credits on your next bill. Since you have paid for your service a month in advance, this will be a credit for the amount you did not use the service from the date of cancellation to our billing cut-off date.

For Example if you subscribed to a service on the 16th of the month. These will be your charges:

  • You will be billed from the 16th to the end of the current month.
  • You will also be billed for the upcoming month.

The next month you will only see the regular monthly charge.

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