SmartPay Plans

REGARDING: “Requires an eligible rate plan with our Advanced Payment/Buyback Option.”

As soon as your monthly payments end (but before YOUR CONTRACT END DATE) you will face one FINAL PAYMENT, the residual value or Advanced Payment set-up for your Device on your contract start date, plus taxes.

You must make a decision. It will depend partly on the condition of your device. It will also depend on if you would prefer to continue with the current arrangement with that device or if you want to start another 2 year term with a new device.

YOU MUST MAKE ARRANGEMENTS FOR THE FOLLOWING BEFORE THE CONTRACT END DATE. All conditions are outlined in the Advanced Payment/Buyback Option Agreement.

You can:

1. Pay the Advanced Payment Amount IN FULL (plus the financed taxes on this amount). At this point the contract is complete and your monthly payments will only be the amount of your service rate plan.
2. Continue to make the device payment until the Advanced Payment amount is repaid in full. We will not charge interest on this amount unless you default on the payments.
3. Come in to one of our office locations BEFORE the end of your term and ask a Cell Specialist to asses your device. If the Device is in good working condition, based on the factors outline on your Advanced Payment/Buyback Option Agreement, (also listed below) Hay will BUYBACK the Device for the full amount or an amount agreed on based on the condition of the Device, or we will not agree to Buyback the Device. At this point you must choose from Option 1 or 2.

What does “good working condition” mean?
The phone must be able to turn on and meet the following criteria:

• The phone must navigate properly to its home screen.
• The keyboard and/or touchscreen must be responsive and function properly.
• The display and body of the phone must be free of any visible chips, cracks, missing parts, dead pixels or dark spots.
• The battery and battery cover must be included.
• For an Apple iPhone, the “Find My iPhone Activation Lock” function must be turned off and no longer linked to your Apple ID (iCloud account).
• For an Android smartphone, “Activation Lock Protection” (also known as “Device Protection”) must be turned off.

If you end your Hay Financing agreement or service agreement early, or you change your rate plan to a non-eligible rate plan, your remaining device payments (BASED ON THE FULL AMOUNT BEFORE DISCOUNT such as promotional savings) will become due immediately and you will be subject to an early cancellation fee for your service agreement.

Current as of January 18, 2023. Available with new activation when adding additional lines on eligible 2-year plans (excluding Business, Tablet and Mobile Internet plans). There must be a primary subscriber activated on the account with an eligible rate plan to receive a $20 per line discount. Primary line not eligible for additional line discount.

Available with compatible devices within Bell Mobility’s network coverage areas. Speed and signal strength may vary due to traffic, topography, environmental conditions and other factors, including Bell’s Internet traffic management practices (e.g., priority access to emergency personnel and critical infrastructure personnel). See bell.ca/ITMP. Services subject to acceptable use restrictions including consuming excessive network capacity or causing our network to be adversely affected. See bell.ca/acceptableuse. If you end your Service Agreement early or you change your rate plan to a non-eligible rate plan, you will have to pay an early cancellation fee. The early cancellation fee consists of your remaining device payments and the remaining balance on your Agreement Credit (plus applicable taxes) if you received one at the time of purchase. The Device Return Option Deferred Amount (if applicable) will also come due. Subject to change without notice; not combinable with other offers. Additional one-time fees are subject to change over time. Taxes extra. Other conditions apply.

1. Based on a third-party score (Global Wireless Solutions OneScore™) calculated using wireless network testing in Canada against other wireless networks of combined data, voice, reliability and network coverage. See bell.ca/LTE for details.
2. Current as of January 18, 2023. Available with new activation when adding additional lines on eligible 2-year plans (excluding Business, Tablet and Mobile Internet plans). There must be a primary subscriber activated on the account with an eligible rate plan to receive a $20 per line discount. Primary line not eligible for additional line discount.
3. Reduced speeds are up to 256 Kbps
4. 5G/5G+ access requires a compatible device and a compatible rate plan (even if a 5G/5G+ symbol appears on your device). Coverage is approximate, may vary and may not include indoor coverage; see bell.ca/5G. Speed, performance and whether a 5G/5G+ device uses the available 5G/5G+ network depend on various factors including: your rate plan, topography, environmental conditions, the current serving radio conditions at your location and whether the device is actively downloading or uploading data. Access is subject to Bell’s management of network resources, using methods which include Internet traffic management practices. See bell.ca/ITMP. Starting in select areas of Vancouver, Calgary, Edmonton, Montréal and the Greater Toronto Area.
5. Standard Definition video quality is up to 480P. Boost to HD streaming for $5/mo.
6. Applies to calls made from Canada to a Canadian phone number or calls received from any number while you are inside Canada. Only available in Canada. Sent texts include texts sent to a Canadian phone number while in Canada and excludes texts sent to a landline, texts sent to a U.S. or international phone number, premium texts (short codes), alerts, texts sent with a messaging application and roaming (international GSM texts). Received texts include texts received while in Canada and excludes roaming, premium texts (short codes), alerts or dial-up texts received from a messaging application
7. Reduced speeds are up to 512 Kbps.
8. Using the data from your plan, your phone becomes a Wi-Fi connection for other devices, like tablets and laptops. Hotspot capabilities must be turned on in your device settings to be used
9. Sent texts include texts sent to a U.S. or International phone number while in Canada and excludes texts sent to a landline, roaming, alerts, premium texts (short codes), and texts sent with an instant messaging application. Received texts include texts received while in Canada from a U.S. or International phone number and service-related texts from Bell and exclude roaming and premium texts (short codes), alerts or dial-up texts. Overage rates may apply. Certain International destinations are not available. See bell.ca/internationaltext for details.
10. High-definition video quality is up to 1080p and is dependent on streaming service platform and device capability.
11. Subscriber must be (and remain) a Canadian resident and the majority of your usage must be in Canada. Max. data usage per user may be capped at 10 GB/ billing period while in the U.S. and Mexico. Includes texts sent to a Canadian, U.S., or Mexican phone number while in Canada, U.S. and Mexico, texts received while in Canada, the U.S., and Mexico and excludes premium texts. While in the U.S. and Mexico, calls to numbers that are outside of Canada, the U.S. and Mexico are not included and will be billed at $1.45/min. Roaming outside Canada, the U.S., and Mexico is not included. Sending and receiving picture or video messaging in the U.S. and Mexico and Push-to-Talk services use data from your rate plan.
12. Applies to calls made from Canada to a Canadian phone number or calls received from any number while you are inside Canada. Only available in Canada.
13. Sent texts include texts sent to a Canadian phone number while in Canada and excludes texts sent to a landline, texts sent to a U.S. or international phone number, premium texts (short codes), alerts, texts sent with a messaging application and roaming (international GSM texts). Received texts include texts received while in Canada and excludes roaming, premium texts (short codes), alerts or dial-up texts received from a messaging application.
14. Includes 25 5-minute messages.
15. Simultaneous use of airtime.

You can use data services in 195 countries, however, data usage is not included in your plan while roaming. When you are outside of Canada, you will incur data roaming charges when you use services such as email, visual voicemail, web browsing, BBM, and app downloads.

Tips to reduce data Charges:

Turn off data roaming and use Wi-Fi instead of mobile data for email, we browsing and other data services. Please note that Wi-Fi may not always work as a substitute for data roaming. Your smartphone may switch to a mobile network if the Wi-Fi signal is weak or if you leave the Wi-Fi coverage area, thus incurring data roaming charges. Ensure data roaming is disabled if you want to use Wi-Fi only.

Turn off the phone’s ability to fetch new data in applications such as email or social networking. Note that with these setting, you will have to manually check email and sync contacts and calendars. Data will no longer be pushed to your phone automatically. When you check these features, be sure you are on Wi-Fi only or data charges may apply.

Consult your user guide for information on how to change data and Wi-Fi settings on your smartphone.

Be sure to install the latest operating system to your smartphone before you leave.

Use a roaming bundle to save on roaming costs.