Smartwatch Plans

Smartwatch NumberShare plans

Please note: if you have recently purchased a smartwatch, you must complete the NumberShare setup. For step-by-step instructions, refer to Question 10 below.

1. What is NumberShare?
   NumberShare allows a connected device and a smartphone to share the same phone number. NumberShare is currently available with iPhone and Apple Watch (Series 3 and higher), and with select Samsung smartphones and the Samsung Galaxy Watch. When a device is paired with a smartphone, it will be able to share the voice, text and data from the smartphone’s rate plan.
2. What is required to set up NumberShare on my smartwatch?
   – An Apple Watch Series 3 or higher and an iPhone 6 or higher. The phone must be operating on iOS 12 or higher.
   – A Samsung Galaxy Watch or Watch Active 2 and a Samsung Galaxy smartphone (S7/7+ or higher, Note8 or higher, A8/A5/J3 or higher). The phone must be operating on Android 5.0 or higher.
   – A Hay Mobility postpaid account (consumer or small business) with a compatible plan and data.
   – A MyBell profile associated with the primary smartphone number. Register for MyBell if you haven’t already done so. Click Registering and Recovering MyBell Accounts associated with your Hay Mobility Account for help.
3. How much does NumberShare cost?
   There is no additional cost for the NumberShare add-on. The NumberShare add-on is included in the $10/month Smartwatch plan.
4. Can I use NumberShare on my smartwatch with a non-Hay smartphone?
   No, both devices must be activated on the Bell network (which your Hay smartphone uses) for NumberShare to work.
5. How many devices can I use NumberShare with?
   You can share your Hay smartphone number with up to five smartwatches.
6. Can I share my number with other smartphones or my landline?
   No, NumberShare only allows you to share your phone number with a secondary mobile device that is paired with a compatible smartphone.
7. Can I use Smartwatch NumberShare across Canada?
   Yes, your smartwatch with NumberShare will work in any VoLTE-covered region in Canada. Bell has VoLTE coverage in all provinces.
8. Can I use NumberShare outside of Canada?
   No, you currently cannot roam with your Apple Watch or Samsung Galaxy Watch. You can continue to use your smartwatch with Bluetooth while travelling to make and receive calls and to send and receive text messages. For more information on travelling with your smartphone and roaming, visit hay.net/services.
9. Do my devices need to be close to each other for NumberShare to work?
   No, they do not. You can use NumberShare on your smartwatch even if your smartphone is in a different location or turned off.
10. How do I set up NumberShare?
    You’ll be prompted to set up NumberShare when you first pair your smartwatch with your smartphone. If you decide not to set it up right away, you can always return to it later. View a step-by-step guide (PDF) on how to activate cellular service and NumberShare on your smartwatch. Note: you must be in Canada to complete the initial setup process.
11. Where does my data usage for my smartwatch show up on my bill?
    As part of the activation process, you’ll receive a 10-digit device identification number for your smartwatch. Associated data usage will appear on your bill under this number.
12. I’ve changed the phone number on my smartphone that’s paired with my smartwatch and NumberShare has stopped working. What do I do?
    Your Smartwatch plan must be reactivated. In most cases, it takes less than a minute. To do so, please follow these steps:
    For Apple Watch:
    1) Open the Watch app on your iPhone.
    2) Select Cellular from the My Watch tab.
    3) Tap on the “i” icon to the right of the Bell item.
    4) Select Manage to open the Bell web page.
    5) Select Reconnect cellular service on my watch.
    6) Tap the Reconnect button.
    For the Samsung Galaxy Watch:
    1) Open the Galaxy Wearable app on your Samsung smartphone.
    2) Select Settings > Mobile Networks > Manage.
    3) Select Manage to open the Bell web page.
    4) Select Reconnect cellular service on my watch.
    5) Tap the Reconnect button.
13. How do I stop sharing my number with my smartwatch?
    To stop sharing your phone number with your smartwatch, you’ll need to deactivate your monthly Smartwatch plan with NumberShare. Please call 519-235-3369 or 519-236-4333 to have one of our cell reps assist you. Please note that if you cancel your monthly Smartwatch plan, you’ll no longer be able to take advantage of the cellular features of your smartwatch: you’ll only be able to use your watch over Wi-Fi and Bluetooth.

Smartwatch Standalone plans with Apple Family Setup

1. What is Apple Family Setup?
Bell is the first Canadian carrier to offer smartwatch plans that support Apple Family Setup on compatible Apple devices. Hay customers with a compatible iPhone can take advantage of our Standalone Smartwatch plans, which allow you to pair an iPhone with up to five Apple Watches – each with their own dedicated phone number, Apple ID and access to data usage, calling, texting and voicemail/visual voicemail.

This service is ideal for family members who don’t have their own phone and is a great option for parents with younger kids, or caregivers with elderly family members

With Apple Family Setup, you can take advantage of great features including:

• Creating location notifications
• Getting notified if a fall is detected (available for users 18 and older)
• Getting high and low heart rate notifications (available for users 13 and older)
• Selecting emergency contacts
• Creating a Medical ID
• Choosing Activity goals (users under the age of 13 can use move minutes, rather than active calories, for their Move goal in the Activity app)

Note: if you pair an Apple Watch for a family member using Family Setup, the following features/apps are unavailable: Irregular heart rhythm notifications, ECG, Cycle Tracking, Sleep, Blood Oxygen, Podcasts, Remote, News, Home, Shortcuts.

Features and benefits of Apple Family Setup

2. What is required to set up my Apple Watch using Apple Family Setup?

• An Apple Watch Series 4 or later (Cellular + GPS), operating on watchOS 7.2 or higher.
• For initial setup: an iPhone 6s or later, operating on iOS 14.3 or higher, connected to the Bell Mobility network (Hay useshe Bell network) on a Consumer or Small Business account (excluding Prepaid plans). The iPhone and the Apple Watch do not need to be on the same account.
• A Hay Smartwatch Standalone plan for the Apple Watch.
• An Apple ID for the family member setting up the Apple Watch. This can be created when pairing the Apple Watch with Family Setup.

3.How much does the Smartwatch Standalone plan cost and what does it include?

• The Smartwatch Standalone plan is $15/month.
• The plan includes unlimited nationwide calling and texting, 1 GB of data, Visual Voicemail and more. See above for additional details.
• a $10 Connection Service Fee applies.

4. How do I get started with Apple Family Setup on my iPhone for a family member?
To add a family member to Apple Family Setup, open the Watch app on your iPhone and choose “Setup for a Family Member” when pairing the Apple Watch. During the Family Setup process, you will be able to establish Family Sharing and add/create a unique Apple ID for your family member. After the initial pairing process, the Apple Watch is fully functional on its own with its own dedicated phone number and monthly plan.

For more information on how to set up your watch, click here.

5. Can I add my family member to my existing Hay Mobility monthly plan?
Yes, if your family member has a compatible Apple Watch, you can add their Apple Watch as an additional line on your existing monthly Consumer or Small Business account.

6.How many Apple Watches can I connect through Apple Family Setup on my iPhone?
Apple Family Setup can support up to five Apple Watches.

7. Will my Smartwatch Standalone plan work across Canada?
Yes, your Smartwatch Standalone plan and Apple Watch will work in any VoLTE-covered region in Canada. Bell has VoLTE coverage in all provinces.

8. Can I use my Smartwatch Standalone plan outside of Canada?
No, you currently cannot use your Apple Watch on a Smartwatch Standalone plan outside of Canada.

To set up an Apple Watch on a Smartwatch Standalone plan using Family Setup, follow the pairing instructions on your iPhone connected to the Bell network, click here for step-by-step instructions.

One-time charges
a $10 Connection Service Fee applies.

Full offer details

Smartwatch plan is available with compatible devices and within network coverage areas available from Bell Mobility where technology permits, and is not available for use outside of Canada. The Smartwatch NumberShare plans use NumberShare, which allows you to share your smartphone’s number with your smartwatch. The Smartwatch Standalone plans allow you to pair an Apple Watch with its own phone number to your iPhone using Apple’s Family Setup.

Cellular calling on your smartwatch works on Voice over LTE (VoLTE) technology. To learn more about VoLTE, visit bell.ca/VoLTE. When your smartwatch is connected to a Wi-Fi network, you will only be able to make and receive calls and send and receive text messages via Wi-Fi calling. To learn more about the limitations of emergency calls over Wi-Fi, visit bell.ca/wificalling. Services subject to acceptable use restrictions. See bell.ca/acceptableuse. Subject to change without notice. Taxes extra.

Offer valid on an eligible plan. Primary subscriber activated on the account must have an Unlimited Share smartphone plan. Smartwatch plan will include unlimited data usage at speeds of up to 512 Kbps.

1. Offer valid on an eligible plan. Primary subscriber activated on the account must have an Unlimited Share smartphone plan. Smartwatch plan will include unlimited data usage at speeds of up to 512 Kbps.