Past Issues of Link-Up
May 2019
New Channel | Mobile Promotion
25 yrs as a Coop
March 2019
Acronyms and Short forms
Mix & MAX TV
January 2019
Happy New Year!
December 2018
Merry Christmas
December 2018
November 2018
Free Channel Previews | New Pick ‘n Pay | TV Promo
August 2018
When the Power Goes Out
Christmas December 2022
In this Newsletter:
Customer Appreciation Day | Mobile Promotion | Christmas Draws | Free Channel Previews | Christmas Office & Support Hours
Nothing says Christmas more than GIVING
Hay Communications recognizes that not all families in our community have enough resources to put on a Christmas feast. In order to help where we can, Hay has donated to these amazing organizations who bring food and gifts to those less fortunate.
$2,500 to the Huron County Food Distribution Centre – Centralia
$2,500 to Blessings Community store in Zurich for Christmas Hampers
$2,500 to the Huron County Christmas Bureau
It’s not only those in need of food who may not feel the Christmas spirit as much as they should.
Hay Communications also donated:
$500 to each of our 3 area Nursing homes for Christmas projects and events for the residents – Exeter Villa, Queensway and Blue Water
$500 to Victim Services – Huron to give a bit of joy to families who can use it at this time of year.
DECEMBER 14, 2022 – 9:00 a.m. to 4:00 p.m.
We want to show our appreciation at the end of another successful year for the co-operative.
Come to any one of our 3 office locations for some sweet Christmas treats and refreshments.
ENTER a draw for a gift basket from December 12th to the 16th. Winner will be drawn on the Friday.
Our Office Locations:
Zurich – 72863 Blind Line
Exeter – 168 Thames Rd., W
Grand Bend – 30 Ontario St., N
Christmas Hours – All Offices
December 22nd – Closed at 2:00 p.m. for a Staff Christmas Luncheon
December 23rd – Closed at noon
December 24th, 25th, 26th & 27th – Closed
January 2nd – Closed for New Years
Support Hours
December 24th – 9:00 a.m. – 5 p.m.
December 25th – Closed
December 26th & 27th – 9:00 a.m. – 5 p.m.
December 28th, 29th & 30th – 8:30 a.m. – 10 p.m.
December 31st – 9:00 a.m. – 5 p.m.
January 1st – Closed. Happy New Year!
January 2nd – 9:00 a.m. – 5 p.m.
Hay Communications Gift Certificates
We have GIFT CERTIFICATES available in any denomination. Your gift can be put toward monthly expenses, mobile service, devices or accessories. Call us at 519-236-4333 or come in to one of our 3 offices.
November 2022
We Want To Help
All our services rely on technical equipment in your home and in our offices. There’s no avoiding it, sometimes the equipment fails. This can be due to many things, but often it is equipment needing an upgrade or just a simple reboot.
No matter what the cause, we CAN’T fix it if we don’t know you’re having an issue.
That is why we have a full in-house support department dedicated to making sure your services run the way they should. From Monday to Friday 8:30 a.m. to 10:00 p.m. and Saturday & Sunday from 9:00 a.m. to 5:00 p.m., we’re here to help.
New Mobile Devices
$0 upfront & SAVE when you finance over a 2 yr term*
Electronic Billing
We’ve gone paperless! As of November 1st, your statement will come by email. If you can’t find your statement in your email, check your junk mail folder. Be sure to change your setting so mail from Hay is considered from a “trusted provider”. That way it will go to your main inbox next month.
Call us if you can’t find your new statement notice. 519-236-4333.
You will also find a link for the draw for an HDTV in that statement notice email.
Coming Events
Watch for details in the December edition of Link-Up
Past Issue of Link-Up
October 2022
As of November 1st, Hay Communications will be PAPERLESS. You’ll get your statement notice by email.
Special Notices
As a thank you to all those who go or have gone paperless, we will announce a draw for a 55″ Toshiba Smart HDTV in the November, 2022 electronic statement sent to your inbox. There will be a LINK in the email where you can submit your name for the draw. This is the ONLY way to enter.
Seasonal Suspension of Services
You can put your telephone, TV and internet on suspension ONCE each calendar year for a maximum of 6 months. You will retain your telephone number and you will not have to return your modem or set-top boxes to the office. There are two ways to request your services be put on suspension. 1. Login to SmartHub and click Report an Issue/Inquiry, then Other Issues/General Inquiry, and then select On/Off Seasonal Suspension 2. Send an email to hay@hay.net and request your services be Seasonally Suspended. Include the date you want the suspension to start and the services you want suspended.
Please do not call the office to put your services on vacation. We require a WRITTEN request.
A one-time fee will apply•If you are suspending phone service the fee is $57 and includes suspension of TV and/or Internet if required.•If you are NOT suspending phone service: TV suspension – $20 Internet suspension – $20
Services automatically reconnect after six months. Call the office 1 business day in advance to reactivate them sooner. You must request service suspension EVERY year. If you have a security system that relies on phone service, you will need to keep your phone active. You must have pre-authorized payments set up in SmartHub to suspend services. Please unplug your modem, router and set-top boxes to protect from lightning strikes.
Past Issue of Link-Up
JANUARY 2023 LINK-UP NEWSLETTER
Year in Review | SWIFT Pics | Focus on 2023 | Channel Previews
2022 Patronage Returns – That’s money in your pocket!
YOU RECEIVE PATRONAGE BECAUSE HAY IS A CO-OPERATIVE
Hay Communications gave back over $290,000 in patronage to our members in their January 1, 2023 bill.
WHO RECEIVES PATRONAGE?
Members in good standing who paid for land-line telephone service in the previous year.
HOW MUCH IS PATRONAGE?
Hay gave you back 20% of what you spent in 2022 on phone service and features.
WHERE CAN I FIND THAT CREDIT?
If you are eligible, you will see a line on your January statement with CR beside it. This is the patronage CREDIT amount. It usually amounts to about a month of free phone service.
A SPECIAL HEADS UP
If you have a credit balance do not pay that amount! It will carry forward as a credit to your bill next month.
A New Year Message from Angela Lawrence, General Manager
Thank you to all of our members for choosing us to be their telecom provider throughout 2022. At Hay, we are proud of the high quality service we provide and the impact we have on our local communities. We look forward to providing world class telecommunications with small town service to each of you in 2023.
At year end we like to recap changes and improvements at Hay Communications Co-op.
We are growing and this year we added more staff. We now employ 36 full-time and a part- time staff. Welcome to New Customer Service Reps, Jennie Gethke & Jenn Keller. Also welcome to Cheryl Becker who is an assistant bookkeeper.
– New Office Locations
If you haven’t heard through the rumour mill yet, Hay Communications has purchased the OPP station at the north end of Exeter. The building needs major renovations and we don’t expect it to be open for customer service for some time. Another Grand Opening!
Although the Grand Bend office has been open for over a year, the Grand Opening was just this past summer. We had a great turn out with lots of people coming out for burgers and to see the new place.
– In 2022 we focused on the conversion to paperless billing
This move is saving the co-op money in postage, admin and paper. Considering the increases everyone including Hay is experiencing, it was a good way for the company to keep costs down. We appreciate everyone learning and adapting to this new form of communication.
– Did you know mobile service is our fastest growing service?
Each year we add hundreds of new cell customers. Over 22% of our customers now enjoy 3 LOCAL office locations, 7 mobile SPECIALISTS and our PERSONAL customer experience.
www.hay.net/mobile
– Fibre, Always growing
Each year we add hundreds of new cell customers. Over 22% of our customers now enjoy 3 LOCAL office locations, 7 mobile SPECIALISTS and our PERSONAL customer experience.
www.hay.net/mobile
– Focus on 2023
MORE FIBRE, but also by the end of the year we have to move ALL of our Cable & IPTV customers to our new Streaming TV platform – Xstream TV. Don’t wait for us to make contact, call when it’s convenient for you and make the simple switch. There are no line-up changes and you may be able to do installation on a fire stick, Apple device or smart TV by yourself! Jennie can set you up. Here is her direct number: 519-236-4567
– In 2023 our commitment to our communities will continue
Hay donated over $20,000 in 2022 to health care, food banks, entertainment, youth and many organizations that do amazing work in the area. We will continue to provide honest advertising a great product and remain committed to the 7 Cooperative Values.
