Fibre Optics

Connecting Your Community to the Main Fibre Network Ring

In order to bring fibre to your community a main TRUNK needs to be buried underground along roadways.

Underground vaults that house connection points will be installed on municipal property at specific points along the fibre route.

The fibre trunks will be connected to our main fibre network ring at several points.

A representative from either the construction company or Hay Communications will contact and visit in order to draw up a layout of your property and where utilities enter your home. They will be asking questions about any underground water or electrical features you may have on your property.

Once we have approval to access your property, service conduit will be installed.

During this stage, an orange 3/4″ conduit pipe pipe will be installed up to your home or business in the best possible place for easy access to the inside utility area; usually where your hydro and other services enter the building.

Fibre will be pulled through this conduit. 

Installation equipment efficiently installs the conduit on your property, under driveways, etc creating very little disruption of the ground. Most times you cannot even tell that it has gone through your property.

If you feel you need a repair contact Hay Communications: 519-236-4333

Hay technicians will come shortly after the conduit is installed to pull the fibre up from the road to the building.

Service fibre is then connected to the main fibre trunk.

Strands, Networks & Our Main Fibre Ring

Fibre optics are thin strands of very pure glass smaller than the diameter of a human hair. These strands carry digital information directly to homes and businesses through light waves, instead of electricity. When your residence or business is connected by fibre you will use only one of these then strands of glass which will provide virtually unlimited bandwidth.

Community Networks

Our networks spread throughout our territory and is spreading into new territory. Fibre does not always have to be right into a home or business to allow greater bandwidth and a better quality of service. Fibre to the community shortens the distance that information has to travel over copper wiring. This effectively allows customers to access greater bandwidth and more services.

Our Main Fibre Ring

Hay’s community networks all connect to our main fibre ring, and to electronic equipment situated in Dashwood. The fibre ring loops around our territory connecting us to other major networks to the north and south of us, as well as other local telecommunication companies that we partner with. The “ring” is used for redundancy, meaning that if there was a fibre cut or equipment failure, all information can be automatically rerouted in the other direction so there is minimal loss of service on either side of the break. The electronic equipment that transmits data signals is also in a fully backed-up facility to protect against power outages.

In case of a power outage, this battery powers your telephone service for up to eight (8) hours. Internet and TV services will be disabled during a power outage, however, this unit may be plugged in to a generator to restore all services.

No – Hay will monitor your battery and replace it, if and when it needs to be changed. Replacement is required approximately every five years.

Weather in our area would significantly shorten the life of the battery. Also, being visible on the outside of the home increases the likelihood of damage or theft. For safety, security, longevity and to maintain a clean look on the outside of yor property, it is best to place this equipment on the inside of the home or business.

The ONT or Optical Network Terminal divides the light coming through the fibre into usable signals for telephone dial-tone, internet and digital TV. There are ethernet ports built in to this box for the various services.

If you live in a 236 (Zurich), 237 (Dashwood) or 238 (Grand Bend) exchange – Yes
We are replacing our entire copper network. This is required to keep your service up-to-date.

If you live in any other exchange (234 (Credition), 235 (Exeter) , 228 (Huron Park), 294 (Parkhill), 263 (Hensall) – No
However, it makes sense to install fibre to your property as we pass by with equipment when there isn’t any cost to you and it will increase your property value by having fibre. If you don’t want our services at this time you can still install the fibre. The conduit service pipe will be left coiled at the side of your house. (If you call, we will take it inside your home for future use.)

If you choose not to install fibre while we are passing your property and decide at a later time that you would like fibre, the costs to bring in equipment and get permits may have to be passed on to you.

If you live in a 236, 237 or 238 exchange -You are already connected to Hay and can get all our services including DSL internet.

If you live in any other exchange – Yes – If you want to have phone, internet or TV services from Hay Communications then you need to have a physical connection to our network.

You can get our cellular, security or long distance without a physical connection.