Cellular Devices

Keep your device in pristine condition and we’ll buy it back for up to the full Device Return Amount.

As soon as your monthly payments end (but before YOUR CONTRACT END DATE) you will face one FINAL PAYMENT, the residual value or Device Return (Deferred Payment) Amount set-up for your Device on your contract start date, plus taxes.

You must make a decision. It will depend partly on the condition of your device. It will also depend on if you would prefer to continue with the current arrangement with that device or if you want to start another 2 year term with a new device.

YOU MUST MAKE ARRANGEMENTS FOR THE FOLLOWING BEFORE THE CONTRACT END DATE. All conditions are outlined in the Device Return (Deferred Payment) Option Agreement.

You can:

1. Pay the Deferred Payment Amount IN FULL (plus the financed taxes on this amount). At this point the contract is complete and your monthly payments will only be the amount of your service rate plan.
2. Continue to make the device payment until the Deferred Payment amount is repaid in full. We will not charge interest on this amount unless you default on the payments.
3. Come in to one of our office locations BEFORE the end of your term and ask a Cell Specialist to asses your device. If the Device is in good working condition, based on the factors outline on your Device Return (Deferred Payment) Option Agreement, (also listed below) Hay will BUYBACK the Device for the full amount or an amount agreed on based on the condition of the Device, or we will not agree to Buyback the Device. At this point you must choose from Option 1 or 2.

What does “good working condition” mean?
The phone must be able to turn on and meet the following criteria:

• The phone must navigate properly to its home screen.
• The keyboard and/or touchscreen must be responsive and function properly.
• The display and body of the phone must be free of any visible chips, cracks, missing parts, dead pixels or dark spots.
• The battery and battery cover must be included.
• For an Apple iPhone, the “Find My iPhone Activation Lock” function must be turned off and no longer linked to your Apple ID (iCloud account).
• For an Android smartphone, “Activation Lock Protection” (also known as “Device Protection”) must be turned off.

If you end your Hay Financing agreement or service agreement early, or you change your rate plan to a non-eligible rate plan, your remaining device payments (BASED ON THE FULL AMOUNT BEFORE DISCOUNT such as promotional savings) will become due immediately and you will be subject to an early cancellation fee for your service agreement.

Every pre-owned device is carefully tested to ensure it is fully functional and ready for use.

• Audio – Speakers and microphones are tested to ensure clear sound quality and proper call volume for both talking and listening.
• Battery – The battery is tested to confirm it charges properly, functions as expected, and holds a charge.
• Buttons and Keyboard – All buttons, controls, and on-screen keyboards are checked to ensure they are working properly.
• Camera – Front and rear cameras, flash, video recording, and lenses are tested to confirm proper operation.
• Display – The screen and touchscreen are inspected to ensure they are bright, clear, responsive, and free of dead pixels.
• Ports and Card Slots – Charging ports, headphone jacks (if applicable), and card slots are tested for proper functionality.
• System and Software – Each device undergoes a certified data wipe to remove all previous user data and is restored to factory settings.