My Account
SmartHub provides easy access to all your account information in one central location.
SmartHub
Your online hub for your Hay account.
SmartHub Features
View Your Statements
Make Payments and Sign up for Auto Pay
Update Your Personal Account Information
Request a Service Call
Registering for SmartHub
You will Need
Your Hay Account Number
Last name or business name
Email address
The amount of your last statement
Download SmartHub to Your Mobile Device
Seasonal (Vacation) Suspension
Seasonal suspension can help you save money as you are not paying for services during the months you are away. This is a temporary deactivation of service with no need to return equipment like modems or set-top boxes.
You can put your telephone, TV and internet services on suspension for a maximum of 6 months ONCE in any calendar year.
- Suspend telephone service as well as any other service for $57 for a residential customer and $120 for a business.
- If you choose to suspend just TV and/or internet service, the cost is $20 for each service suspended.
- You need to contact Hay each year to set-up service suspension. This must be done by email or through SmartHub for verification purposes. Suspensions cannot be taken over the phone.
- You must be on a pre-authorized payment plan to use this service.
- The service automatically reconnects after six months unless you call to hook them up early.
- We require one business day notice to put your services on or off seasonal suspension.
- You can put your services on suspension once each year, for a maximum 6 months.
- The administration fee to suspend your services will be applied to your Hay bill upon seasonal suspension.
If you have a security system, security cameras, or home automation devices that rely on phone service or an internet connection, you will need to keep that service active.
We do ask that you unplug any Hay owned devices like modems and set-top boxes so they won’t be damaged by lightning while you are away. Most regular surge protectors bought at a hardware store will only protect devices from power fluctuations not against lightning strikes.
Please note that if you “suspend” your service at any time, your current services and prices may not be available on your return.
Payment Options
As part of our ongoing commitment to providing you with excellent service, we offer various convenient payment options. From hassle free secure automatic payments and convenient online payments to visiting one of our 3 office locations, you can choose the best method for you. View our offices locations.
Setting up payments that come out of your bank account automatically can save you time and money.
Have your monthly bill paid automatically on the 21st of each month. Fill out the Automatic Withdrawal Form, include a void cheque or pre-authorized banking form and get it to one of our 3 offices.
Automatic payments can be by Credit Card (Visa or Master Card) or through your bank account.
Each month on the first, you will receive an e-statement summary notice. Be sure to check this statement before the 21st.
Customer Service Reps are no longer able to take credit card information over the phone. If you call you will be directed to Secure Pay which is a safe way to enter credit card information.
Automatic Monthly Credit Card Payments. There are two ways to set-up automatic credit card payments; through Smart Hub or by calling Secure Pay at 1-833-890-4826.
One-time credit card payment. You can use Pay Now, Secure Pay or SmartHub Pay Now to make a one-time credit card payment.
Hay has arrangements with most major banks allowing you to pay on-line via your BMO, RBC, Scotiabank, TD, CIBC, or Credit Union online banking sites.
If you prefer to pay in person, you can visit one of our 3 office locations. We accept payments by credit card, debit, cash or cheque.
If you decide to mail a cheque, be sure to write your Hay account number on the cheque. You can find it on your Statement Notification.
Our mailing address is: 72863 Blind Line, Zurich, ON N0M 2T0