Cell Plans

NOTE: We are waiving the Activation Fee until the end of 2024.

*From November 25 to December 6 ONLY, we will apply a $75 credit to your account when you activate a device on a new cell account – on any plan, including a 2 year term or bring your own device AND we will apply $75 for each additional subscriber you activate on that account.

EXCLUSIVE OFFER for CURRENT HAY CUSTOMERS. Get a $150 Sign-Up BONUS when you start a new cell account (You’ve never had cell service with Hay before) and activate on a 2 year term. All other details of the promotion are the same.

WE PROMISE: You’ll like the personal service you get from our Cell Specialists. Your bundling discount will increase for ALL the eligible Hay services you have. Get up to 15% off every month. Find out more about our Flexible bundling program

THE TERMS: You have never had a cell account with Hay. All other terms in the cell agreement apply.

If we don’t have your device in stock, order it and you will still quality for the promotion when it comes in.

Smartwatch NumberShare plans

Please note: if you have recently purchased a smartwatch, you must complete the NumberShare setup. For step-by-step instructions, refer to Question 10 below.

1. What is NumberShare?
   NumberShare allows a connected device and a smartphone to share the same phone number. NumberShare is currently available with iPhone and Apple Watch (Series 3 and higher), and with select Samsung smartphones and the Samsung Galaxy Watch. When a device is paired with a smartphone, it will be able to share the voice, text and data from the smartphone’s rate plan.
2. What is required to set up NumberShare on my smartwatch?
   – An Apple Watch Series 3 or higher and an iPhone 6 or higher. The phone must be operating on iOS 12 or higher.
   – A Samsung Galaxy Watch or Watch Active 2 and a Samsung Galaxy smartphone (S7/7+ or higher, Note8 or higher, A8/A5/J3 or higher). The phone must be operating on Android 5.0 or higher.
   – A Hay Mobility postpaid account (consumer or small business) with a compatible plan and data.
   – A MyBell profile associated with the primary smartphone number. Register for MyBell if you haven’t already done so. Click Registering and Recovering MyBell Accounts associated with your Hay Mobility Account for help.
3. How much does NumberShare cost?
   There is no additional cost for the NumberShare add-on. The NumberShare add-on is included in the $10/month Smartwatch plan.
4. Can I use NumberShare on my smartwatch with a non-Hay smartphone?
   No, both devices must be activated on the Bell network (which your Hay smartphone uses) for NumberShare to work.
5. How many devices can I use NumberShare with?
   You can share your Hay smartphone number with up to five smartwatches.
6. Can I share my number with other smartphones or my landline?
   No, NumberShare only allows you to share your phone number with a secondary mobile device that is paired with a compatible smartphone.
7. Can I use Smartwatch NumberShare across Canada?
   Yes, your smartwatch with NumberShare will work in any VoLTE-covered region in Canada. Bell has VoLTE coverage in all provinces.
8. Can I use NumberShare outside of Canada?
   No, you currently cannot roam with your Apple Watch or Samsung Galaxy Watch. You can continue to use your smartwatch with Bluetooth while travelling to make and receive calls and to send and receive text messages.
9. Do my devices need to be close to each other for NumberShare to work?
   No, they do not. You can use NumberShare on your smartwatch even if your smartphone is in a different location or turned off.
10. How do I set up NumberShare?
    You’ll be prompted to set up NumberShare when you first pair your smartwatch with your smartphone. If you decide not to set it up right away, you can always return to it later. View a step-by-step guide (PDF) on how to activate cellular service and NumberShare on your smartwatch. Note: you must be in Canada to complete the initial setup process.
11. Where does my data usage for my smartwatch show up on my bill?
    As part of the activation process, you’ll receive a 10-digit device identification number for your smartwatch. Associated data usage will appear on your bill under this number.
12. I’ve changed the phone number on my smartphone that’s paired with my smartwatch and NumberShare has stopped working. What do I do?
    Your Smartwatch plan must be reactivated. In most cases, it takes less than a minute. To do so, please follow these steps:
    For Apple Watch:
    1) Open the Watch app on your iPhone.
    2) Select Cellular from the My Watch tab.
    3) Tap on the “i” icon to the right of the Bell item.
    4) Select Manage to open the Bell web page.
    5) Select Reconnect cellular service on my watch.
    6) Tap the Reconnect button.
    For the Samsung Galaxy Watch:
    1) Open the Galaxy Wearable app on your Samsung smartphone.
    2) Select Settings > Mobile Networks > Manage.
    3) Select Manage to open the Bell web page.
    4) Select Reconnect cellular service on my watch.
    5) Tap the Reconnect button.
13. How do I stop sharing my number with my smartwatch?
    To stop sharing your phone number with your smartwatch, you’ll need to deactivate your monthly Smartwatch plan with NumberShare. Please call 519-235-3369 or 519-236-4333 to have one of our cell reps assist you. Please note that if you cancel your monthly Smartwatch plan, you’ll no longer be able to take advantage of the cellular features of your smartwatch: you’ll only be able to use your watch over Wi-Fi and Bluetooth.

Smartwatch Standalone plans with Apple Family Setup

1. What is Apple Family Setup?
Bell is the first Canadian carrier to offer smartwatch plans that support Apple Family Setup on compatible Apple devices. Hay customers with a compatible iPhone can take advantage of our Standalone Smartwatch plans, which allow you to pair an iPhone with up to five Apple Watches – each with their own dedicated phone number, Apple ID and access to data usage, calling, texting and voicemail/visual voicemail.

This service is ideal for family members who don’t have their own phone and is a great option for parents with younger kids, or caregivers with elderly family members

With Apple Family Setup, you can take advantage of great features including:

• Creating location notifications
• Getting notified if a fall is detected (available for users 18 and older)
• Getting high and low heart rate notifications (available for users 13 and older)
• Selecting emergency contacts
• Creating a Medical ID
• Choosing Activity goals (users under the age of 13 can use move minutes, rather than active calories, for their Move goal in the Activity app)

Note: if you pair an Apple Watch for a family member using Family Setup, the following features/apps are unavailable: Irregular heart rhythm notifications, ECG, Cycle Tracking, Sleep, Blood Oxygen, Podcasts, Remote, News, Home, Shortcuts.

Features and benefits of Apple Family Setup

2. What is required to set up my Apple Watch using Apple Family Setup?

• An Apple Watch Series 4 or later (Cellular + GPS), operating on watchOS 7.2 or higher.
• For initial setup: an iPhone 6s or later, operating on iOS 14.3 or higher, connected to the Bell Mobility network (Hay useshe Bell network) on a Consumer or Small Business account (excluding Prepaid plans). The iPhone and the Apple Watch do not need to be on the same account.
• A Hay Smartwatch Standalone plan for the Apple Watch.
• An Apple ID for the family member setting up the Apple Watch. This can be created when pairing the Apple Watch with Family Setup.

3.How much does the Smartwatch Standalone plan cost and what does it include?

• The Smartwatch Standalone plan is $15/month.
• The plan includes unlimited nationwide calling and texting, 1 GB of data, Visual Voicemail and more. See above for additional details.
• a $10 Connection Service Fee applies.

4. How do I get started with Apple Family Setup on my iPhone for a family member?
To add a family member to Apple Family Setup, open the Watch app on your iPhone and choose “Setup for a Family Member” when pairing the Apple Watch. During the Family Setup process, you will be able to establish Family Sharing and add/create a unique Apple ID for your family member. After the initial pairing process, the Apple Watch is fully functional on its own with its own dedicated phone number and monthly plan.

For more information on how to set up your watch, click here.

5. Can I add my family member to my existing Hay Mobility monthly plan?
Yes, if your family member has a compatible Apple Watch, you can add their Apple Watch as an additional line on your existing monthly Consumer or Small Business account.

6.How many Apple Watches can I connect through Apple Family Setup on my iPhone?
Apple Family Setup can support up to five Apple Watches.

7. Will my Smartwatch Standalone plan work across Canada?
Yes, your Smartwatch Standalone plan and Apple Watch will work in any VoLTE-covered region in Canada. Bell has VoLTE coverage in all provinces.

8. Can I use my Smartwatch Standalone plan outside of Canada?
No, you currently cannot use your Apple Watch on a Smartwatch Standalone plan outside of Canada.

To set up an Apple Watch on a Smartwatch Standalone plan using Family Setup, follow the pairing instructions on your iPhone connected to the Bell network, click here for step-by-step instructions.

One-time charges
a $10 Connection Service Fee applies.

Full offer details

Smartwatch plan is available with compatible devices and within network coverage areas available from Bell Mobility where technology permits, and is not available for use outside of Canada. The Smartwatch NumberShare plans use NumberShare, which allows you to share your smartphone’s number with your smartwatch. The Smartwatch Standalone plans allow you to pair an Apple Watch with its own phone number to your iPhone using Apple’s Family Setup.

Cellular calling on your smartwatch works on Voice over LTE (VoLTE) technology. To learn more about VoLTE, visit bell.ca/VoLTE. When your smartwatch is connected to a Wi-Fi network, you will only be able to make and receive calls and send and receive text messages via Wi-Fi calling. To learn more about the limitations of emergency calls over Wi-Fi, visit bell.ca/wificalling. Services subject to acceptable use restrictions. See bell.ca/acceptableuse. Subject to change without notice. Taxes extra.

Offer valid on an eligible plan. Primary subscriber activated on the account must have an Unlimited Share smartphone plan. Smartwatch plan will include unlimited data usage at speeds of up to 512 Kbps.

1. Offer valid on an eligible plan. Primary subscriber activated on the account must have an Unlimited Share smartphone plan. Smartwatch plan will include unlimited data usage at speeds of up to 512 Kbps.

REGARDING: “Requires an eligible rate plan with our Advanced Payment/Buyback Option.”

As soon as your monthly payments end (but before YOUR CONTRACT END DATE) you will face one FINAL PAYMENT, the residual value or Advanced Payment set-up for your Device on your contract start date, plus taxes.

You must make a decision. It will depend partly on the condition of your device. It will also depend on if you would prefer to continue with the current arrangement with that device or if you want to start another 2 year term with a new device.

YOU MUST MAKE ARRANGEMENTS FOR THE FOLLOWING BEFORE THE CONTRACT END DATE. All conditions are outlined in the Advanced Payment/Buyback Option Agreement.

You can:

1. Pay the Advanced Payment Amount IN FULL (plus the financed taxes on this amount). At this point the contract is complete and your monthly payments will only be the amount of your service rate plan.
2. Continue to make the device payment until the Advanced Payment amount is repaid in full. We will not charge interest on this amount unless you default on the payments.
3. Come in to one of our office locations BEFORE the end of your term and ask a Cell Specialist to asses your device. If the Device is in good working condition, based on the factors outline on your Advanced Payment/Buyback Option Agreement, (also listed below) Hay will BUYBACK the Device for the full amount or an amount agreed on based on the condition of the Device, or we will not agree to Buyback the Device. At this point you must choose from Option 1 or 2.

What does “good working condition” mean?
The phone must be able to turn on and meet the following criteria:

• The phone must navigate properly to its home screen.
• The keyboard and/or touchscreen must be responsive and function properly.
• The display and body of the phone must be free of any visible chips, cracks, missing parts, dead pixels or dark spots.
• The battery and battery cover must be included.
• For an Apple iPhone, the “Find My iPhone Activation Lock” function must be turned off and no longer linked to your Apple ID (iCloud account).
• For an Android smartphone, “Activation Lock Protection” (also known as “Device Protection”) must be turned off.

If you end your Hay Financing agreement or service agreement early, or you change your rate plan to a non-eligible rate plan, your remaining device payments (BASED ON THE FULL AMOUNT BEFORE DISCOUNT such as promotional savings) will become due immediately and you will be subject to an early cancellation fee for your service agreement.

Available with new activation when adding additional lines on eligible 2-year plans (excluding Business, Tablet and Mobile Internet plans). There must be a primary subscriber activated on the account with an eligible rate plan to receive a $15 per line discount. Primary line not eligible for additional line discount.

Available with compatible devices within Bell Mobility’s network coverage areas. Speed and signal strength may vary due to traffic, topography, environmental conditions and other factors, including Bell’s Internet traffic management practices (e.g., priority access to emergency personnel and critical infrastructure personnel). See bell.ca/ITMP. Services subject to acceptable use restrictions including consuming excessive network capacity or causing our network to be adversely affected. See bell.ca/acceptableuse. If you end your Service Agreement early or you change your rate plan to a non-eligible rate plan, you will have to pay an early cancellation fee. The early cancellation fee consists of your remaining device payments and the remaining balance on your Agreement Credit (plus applicable taxes) if you received one at the time of purchase. The Device Return Option Deferred Amount (if applicable) will also come due. Subject to change without notice; not combinable with other offers. Additional one-time fees are subject to change over time. Taxes extra. Other conditions apply.

1. Based on a third-party score (Global Wireless Solutions OneScore™) calculated using wireless network testing in Canada against other wireless networks of combined data, voice, reliability and network coverage. See bell.ca/LTE for details.
2. Available with new activation when adding additional lines on eligible 2-year plans (excluding Business, Tablet and Mobile Internet plans). There must be a primary subscriber activated on the account with an eligible rate plan to receive a $15 per line discount. Primary line not eligible for additional line discount.
3. Speeds of up to 256 Kbps for very light web browsing, email and messaging
4. 5G/5G+ access requires a compatible device and a compatible rate plan (even if a 5G/5G+ symbol appears on your device). Coverage is approximate, may vary and may not include indoor coverage; see bell.ca/5G. Speed, performance and whether a 5G/5G+ device uses the available 5G/5G+ network depend on various factors including: your rate plan, topography, environmental conditions, the current serving radio conditions at your location and whether the device is actively downloading or uploading data. Access is subject to Bell’s management of network resources, using methods which include Internet traffic management practices. See bell.ca/ITMP. Starting in select areas of Vancouver, Calgary, Edmonton, Montréal and the Greater Toronto Area.
5. Standard Definition video quality is up to 480P. Boost to HD streaming for $5/mo.
6. Applies to calls made from Canada to a Canadian phone number or calls received from any number while you are inside Canada. Only available in Canada. Sent texts include texts sent to a Canadian phone number while in Canada and excludes texts sent to a landline, texts sent to a U.S. or international phone number, premium texts (short codes), alerts, texts sent with a messaging application and roaming (international GSM texts). Received texts include texts received while in Canada and excludes roaming, premium texts (short codes), alerts or dial-up texts received from a messaging application
7. Reduced speeds are up to 512 Kbps.
8. Using the data from your plan, your phone becomes a Wi-Fi connection for other devices, like tablets and laptops. Hotspot capabilities must be turned on in your device settings to be used
9. Sent texts include texts sent to a U.S. or International phone number while in Canada and excludes texts sent to a landline, roaming, alerts, premium texts (short codes), and texts sent with an instant messaging application. Received texts include texts received while in Canada from a U.S. or International phone number and service-related texts from Bell and exclude roaming and premium texts (short codes), alerts or dial-up texts. Overage rates may apply. Certain International destinations are not available. See bell.ca/internationaltext for details.
10. High-definition video quality is up to 1080p and is dependent on streaming service platform and device capability.
11. Subscriber must be (and remain) a Canadian resident and the majority of your usage must be in Canada. Max. data usage per user may be capped at 10 GB/ billing period while in the U.S. and Mexico. Includes texts sent to a Canadian, U.S., or Mexican phone number while in Canada, U.S. and Mexico, texts received while in Canada, the U.S., and Mexico and excludes premium texts. While in the U.S. and Mexico, calls to numbers that are outside of Canada, the U.S. and Mexico are not included and will be billed at $1.45/min. Roaming outside Canada, the U.S., and Mexico is not included. Sending and receiving picture or video messaging in the U.S. and Mexico and Push-to-Talk services use data from your rate plan.
12. Applies to calls made from Canada to a Canadian phone number or calls received from any number while you are inside Canada. Only available in Canada.
13. Sent texts include texts sent to a Canadian phone number while in Canada and excludes texts sent to a landline, texts sent to a U.S. or international phone number, premium texts (short codes), alerts, texts sent with a messaging application and roaming (international GSM texts). Received texts include texts received while in Canada and excludes roaming, premium texts (short codes), alerts or dial-up texts received from a messaging application.
14. Includes 25 5-minute messages.
15. Simultaneous use of airtime.
16. Available with new activations on with SmartPay, or Bring Your Own Device, and on any Unlimited Ultimate and Essential plan (2-year or 30-day BYOD; excludes tablets, Mobile Internet and IoT products). Savings applied as a $5 monthly bill credit over the next 24 months. Not combinable with other offers. Regular price applies thereafter. Additional one-time fees are subject to change over time.

You can use data services in 195 countries, however, data usage is not included in your plan while roaming. When you are outside of Canada, you will incur data roaming charges when you use services such as email, visual voicemail, web browsing, BBM, and app downloads.

Tips to reduce data Charges:

Turn off data roaming and use Wi-Fi instead of mobile data for email, we browsing and other data services. Please note that Wi-Fi may not always work as a substitute for data roaming. Your smartphone may switch to a mobile network if the Wi-Fi signal is weak or if you leave the Wi-Fi coverage area, thus incurring data roaming charges. Ensure data roaming is disabled if you want to use Wi-Fi only.

Turn off the phone’s ability to fetch new data in applications such as email or social networking. Note that with these setting, you will have to manually check email and sync contacts and calendars. Data will no longer be pushed to your phone automatically. When you check these features, be sure you are on Wi-Fi only or data charges may apply.

Consult your user guide for information on how to change data and Wi-Fi settings on your smartphone.

Be sure to install the latest operating system to your smartphone before you leave.

Use a roaming bundle to save on roaming costs.