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Hay Communications

Support

Support Services

March 2, 2023 9:11 a.m.:
Some @hay.net email users sending to Office 365/Outlook.com domains will notice there is a delay. We are investigating this problem and working to get it resolved.
Current Issues: There are currently no outages to report. If you are experiencing issues, please contact support using one of the methods below.

Before you contact support, or if it is after hours, be sure to visit our Tips & FAQ’s page for common fixes.

Contact Support

Our Support team will open a ticket once they receive your trouble report.

All contacts are dealt with in the order they are received.

Please provide all details regarding your trouble or inquiry.

Phone: 519-236-4500

Email: assist@hay.net

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    Christmas & New Year’s Support HoursDec 19-23: 8:30 a.m. – 10:00 p.m.
    Dec 24: 9:00 a.m. – 5:00 p.m.
    Dec 25: Closed
    Dec 26-27: 9:00 a.m. – 5:00 p.m.
    Dec 28-30: 8:30 a.m. – 10:00 p.m.
    Dec 31: 9:00 a.m. – 5:00 p.m.
    Jan 1: Closed
    Jan 2: 9:00 a.m. – 5:00 p.m.

    Support Hours

    Regular Support Hours

    Monday to Friday 8:30 a.m. to 10:00 p.m.
    Saturday 9:00 a.m. to 5:00 p.m.
    Sunday 9:00 a.m. to 5:00 p.m.

    Holiday Support Hours

    Friday 8:30 a.m. to 10:00 p.m.
    Saturday 9:00 a.m. to 5:00 p.m.
    Sunday 9:00 a.m. to 5:00 p.m.
    Monday 9:00 a.m. to 5:00 p.m.

    View statutory holidays

    Support Tools

    My Support Team’s remote assistance tool.

    Test the bandwidth available to your device.  Please note this does not take into effect WiFi signal strength, background internet transfers, etc.

    Our technical support has written interesting blogs for specific situations and support updates.