Connecting Families Initiative
The Connecting Families initiative is a part of a suite of digital skills, accessibility and internet affordability programs that aim to bridge Canada’s digital divide.
This initiative will enable and encourage the participation of more Canadians in the digital world, including those not fully comfortable with digital technology, so they too can benefit from innovation and the opportunities it brings.
Hay Communications is proud to be participating in the “Connecting Families Initiative”. As a participating ISP, Hay Communications is voluntarily offering two internet packages to eligible people.
Access Connecting Families
Two Steps to Access the Program
If you received a letter with an access code from the Government of Canada, use the link below to go to www.connecting-families.ca. Complete the information in the online portal BEFORE contacting Hay Communications.
STEP ONE – Register
STEP TWO – After you have registered, contact Hay
Choose an Internet Package
Internet Package One
- up to 10 Mbps download
- up to 1 Mbps upload
- Unlimited data use
- Includes standard WiFi connectivity
- No installation fees*
- @hay.net email address
$10/mo
Internet Package Two
- up to 5 Mbps download
- up to 10 Mbps upload
- Unlimited data use
- Includes standard WiFi connectivity
- No installation fees*
- @hay.net email address
$20/mo
As of March 1st, 2024, Hay Communications aligned the speeds of the 2 levels of service as outlined by the Government of Canada’s in the “Connecting Families” program.
Frequently Asked Questions
Families who currently receive the maximum Canada Child Benefit (CCB) and seniors who currently receive the maximum Guaranteed Income Supplement (GIS) are eligible for this initiative.
Eligible households must receive a letter from the Government of Canada. This letter will contain an access code that they will need to sign up for the initiative. The access code will be valid for the entire duration of the initiative if the household remains eligible.
See How to Access the Program on this page. Please follow the steps as outlined.
No, you must have received a letter from the Government of Canada with an access code in order to sign up through a secure online portal. This is the only way to sign up for this initiative.
Hay Communications will provide Internet service at the speeds shown above and depending on which package you choose.
Hay is also providing unlimited internet usage, standard wifi, free installation (where no jack installation is required and the household has had previous service). Terms & conditions apply, see below.
For more information on the Connecting Families initiative, please visit the Innovation, Science and Economic Development Canada’s FAQ page.
Subject to continued eligibility for the Connecting Families initiative. Monthly statement will show the full service rate of $52 with a credit applicable to the package you choose. If you no longer qualify, your Connecting Families initiative credit will be removed and you will be charged the regular rate of $52 for Standard Internet or MAX Internet service.
Available for residential customers in Ontario where access and technology permits. Subject to change without notice and cannot be combined with any other offer. Not eligible for bundling discounts. Taxes extra. Subject to compliance with Hay Communications Terms of Service. *No installation fee applies where service has previously been installed at the premise. Extra charges for outlet installation.
Speeds may vary with your configuration, internet traffic, server or other factors. We are offering internet on this program where Hay facilities exist. No point-to-point wireless will be offered in this program.
For information about the Connecting Families initiative, please visit www.connecting-families.ca.
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