What is Enhanced 9-1-1?
When you dial 911 from a mobile device, your call is directed to the emergency operator for your area*. Most calls will be connected to an upgraded or enhanced 9-1-1 facility.
Enhanced 9-1-1 (e9-1-1), is available in most coverage areas of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island and Nova Scotia. Your call is directed to the emergency 9-1-1 operator determined by the cell tower handling your call. Operators automatically receive your mobile phone number & area code. Using GPS, e9-1-1 operators are able to more accurately locate a newer device, such as any that were purchased from Hay Communications. *9-1-1 call centres may not exist in all areas. You may need to dial alternate numbers to directly reach local police, fire and/or ambulance services. Contact local emergency operators listed in a phone directory to find out the availability of 911 services in your area. Do not dial 911 for this information. Enhanced 9-1-1 with GPS locating equipment may also not be available where an emergency happens. Be prepared at all times by following the TIPS on the other side of this flyer. |
Tips you should know…
When Dialing 9-1-1 from a mobile phone:
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Like any call from a mobile device, signal strength may affect your connection to a 911 operator.
If you purchased your device through a provider other than Hay Communications your cell phone may not provide emergency operators with enhanced information. Text messaging to 9-1-1 will NOT connect you to emergency operators. Data only devices, such as turbo sticks, that cannot make voice calls cannot connect you with a 911 operator. |
When you change your billing address, we request that you also change where necessary, the most likely PHYSICAL ADDRESS associated for emergency purposes:. Use this form to make changes to your account.