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Hay Communications

Support

Support Services

March 2, 2023 9:11 a.m.:
Some @hay.net email users sending to Office 365/Outlook.com domains will notice there is a delay. We are investigating this problem and working to get it resolved.
Current Issues:
There are currently no known issues effecting service.   Please contact My Support if you are having any problems.

General Tip after Power Outage:
If your service was affected by a recent power outage, please try rebooting your equipment by unplugging the power cable directly from your router/modem and leave it out for 20 seconds. Wait 5 minutes as it reboots, and if you are still having issues, open a ticket using one of the methods below.

Before you contact support, or if it is after hours, be sure to visit our Tips & FAQ’s page for common fixes.

TIPS & FAQs - Internet
TIPS & FAQs - TV
DOCS & FAQs - Voice

Contact Support

Our Support team will open a ticket once they receive your trouble report.

All contacts are dealt with in the order they are received.

Please provide all details regarding your trouble or inquiry.

Phone: 519-236-4500

Email: assist@hay.net

Open a SmartHub Ticket

Create an Online Trouble Report

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    Christmas & New Year’s Support HoursDec 19-23: 8:30 a.m. – 10:00 p.m.
    Dec 24: 9:00 a.m. – 5:00 p.m.
    Dec 25: Closed
    Dec 26-27: 9:00 a.m. – 5:00 p.m.
    Dec 28-30: 8:30 a.m. – 10:00 p.m.
    Dec 31: 9:00 a.m. – 5:00 p.m.
    Jan 1: Closed
    Jan 2: 9:00 a.m. – 5:00 p.m.

    Support Hours

    Regular Support Hours

    Monday to Friday 8:30 a.m. to 10:00 p.m.
    Saturday 9:00 a.m. to 5:00 p.m.
    Sunday 9:00 a.m. to 5:00 p.m.

    Holiday Support Hours

    Dec 24 8:30 – 3PM
    Dec 25 Closed
    Dec 26 9 – 5PM
    Dec 27 8:30 – 10PM
    Dec 28 9-5PM
    Dec 29 9-5PM
    Dec 30 8:30 – 10PM
    Dec 31 8:30 – 3PM

    View statutory holidays

    Support Tools

    My Support Team’s remote assistance tool.

    help.hay.net

    Test the bandwidth available to your device.  Please note this does not take into effect WiFi signal strength, background internet transfers, etc.

    Speed Test

    Our technical support has written interesting blogs for specific situations and support updates.

    Support Blog