Year in Review | SWIFT Pics | Focus on 2023 | Channel Previews
2022 Patronage Returns – That’s money in your pocket!
YOU RECEIVE PATRONAGE BECAUSE HAY IS A CO-OPERATIVE
Hay Communications gave back over $290,000 in patronage to our members in their January 1, 2023 bill.
WHO RECEIVES PATRONAGE?
Members in good standing who paid for land-line telephone service in the previous year.
HOW MUCH IS PATRONAGE?
Hay gave you back 20% of what you spent in 2022 on phone service and features.
WHERE CAN I FIND THAT CREDIT?
If you are eligible, you will see a line on your January statement with CR beside it. This is the patronage CREDIT amount. It usually amounts to about a month of free phone service.
A SPECIAL HEADS UP
If you have a credit balance do not pay that amount! It will carry forward as a credit to your bill next month.
A New Year Message from Angela Lawrence, General Manager
Thank you to all of our members for choosing us to be their telecom provider throughout 2022. At Hay, we are proud of the high quality service we provide and the impact we have on our local communities. We look forward to providing world class telecommunications with small town service to each of you in 2023.
At year end we like to recap changes and improvements at Hay Communications Co-op.
We are growing and this year we added more staff. We now employ 36 full-time and a part- time staff. Welcome to New Customer Service Reps, Jennie Gethke & Jenn Keller. Also welcome to Cheryl Becker who is an assistant bookkeeper.
– New Office Locations
If you haven’t heard through the rumour mill yet, Hay Communications has purchased the OPP station at the north end of Exeter. The building needs major renovations and we don’t expect it to be open for customer service for some time. Another Grand Opening!
Although the Grand Bend office has been open for over a year, the Grand Opening was just this past summer. We had a great turn out with lots of people coming out for burgers and to see the new place.
– In 2022 we focused on the conversion to paperless billing
This move is saving the co-op money in postage, admin and paper. Considering the increases everyone including Hay is experiencing, it was a good way for the company to keep costs down. We appreciate everyone learning and adapting to this new form of communication.
– Did you know mobile service is our fastest growing service?
Each year we add hundreds of new cell customers. Over 22% of our customers now enjoy 3 LOCAL office locations, 7 mobile SPECIALISTS and our PERSONAL customer experience.
www.hay.net/mobile
– Fibre, Always growing
Each year we add hundreds of new cell customers. Over 22% of our customers now enjoy 3 LOCAL office locations, 7 mobile SPECIALISTS and our PERSONAL customer experience.
www.hay.net/mobile
– Focus on 2023
MORE FIBRE, but also by the end of the year we have to move ALL of our Cable & IPTV customers to our new Streaming TV platform – Xstream TV. Don’t wait for us to make contact, call when it’s convenient for you and make the simple switch. There are no line-up changes and you may be able to do installation on a fire stick, Apple device or smart TV by yourself! Jennie can set you up. Here is her direct number: 519-236-4567
– In 2023 our commitment to our communities will continue
Hay donated over $20,000 in 2022 to health care, food banks, entertainment, youth and many organizations that do amazing work in the area. We will continue to provide honest advertising a great product and remain committed to the 7 Cooperative Values.
Hay Communications – www.hay.net Grand Bend, 31 Ontario St, N, 519-238-8333
Exeter: 168 Thames Rd., W, 519-235-3369 • Zurich: 72863 Blind Line, 519-236-4333