Tips & FAQs – TV

Hay Xstream Supported Devices

All of our content is delivered or streamed to the Hay Xstream app. Our app works with Amazon, Google etc to bring you our app. You can have as many devices as you want and stream over as many as you have purchased streams. Three streams = 3 devices at once.

Hay is not reselling Amazon Fire TV sticks, Android media players or Apple TV devices. These devices are very easy to find and purchase at a store or online.

If you would like a more traditional TV viewing experience, we offer rental of the Amino Amigo 7x set-top box at $6/mo. + tax

You can download the Xstream app directly to your device. Amazon, Apple and Fire TV have app stores where you can easily search for our app. Search for “Hay Xstream TV”. The same goes for your Android and Apple smartphones. From your smartphone or tablet, go to the App Store to download the “Hay Xstream TV” app.

This will depend on the operating system of your Smart TV. If your TV has an Android, Amazon Fire, or Fire TV-based operating system, you may be able to download the Xstream app directly to the TV.

Please note that we cannot guarantee the quality of your viewing experience or guarantee compatibility. We monitor the experience using the supported devices (see below), so we can ensure that you are getting the best experience possible.

Streams are how we transmit content or channel signals, to your devices. One stream equals one active feed per device.

You can have a maximum of 4 streams on your account. This allows you to watch 4 devices at one time. Each device can record as many programs as you want while watching a program on that stream.

If you are installing Xstream TV on your own devices, you can do it on your own. There are simple self-install videos and we have support staff on-hand during regular office hours as well as after hour support to talk you through the process.

If you are renting a STB a technician may need to come to your premise to install it. There is no installation charge for this service.

You must be on Hay Communications Network in order to use Hay Xstream TV. Hay internet is very reasonably priced. View our internet packages.

When you have both TV and Internet services from Hay you will also get a bundling discount. With two services you get a 7% discount off both services, every month. The discount also applies to your channels packages.* See hay.net/services/bundling for more details on bundling

•some specialty channels and services, like Crave, are not included in bundling discounts. Equipment is not discounted in a bundle.

There is a $5/mo fee when you don’t have a Hay internet connection. The Amigo STB (set-top box) is the only device that can be connected. There is a $6 monthly rental fee for each STB.

Closed Captions and Subtitles can be accessed on most devices.

On the Amazon Fire TV Stick find it in the Preferences/Accessibility settings

View Channel Information

When you navigate to the Xstream TV Home screen and scroll down, the show you were watching last will be listed.

Fire TV – Press the Guide button, scroll over to HOME, scroll down. You will see Recently Watched Programs.

Amino set-top box – Press the A button on your remote, this is the Home screen, scroll down. You will see Recently Watch Programs.

Apple TV – Press the Menu button on your remote, scroll to HOME, scroll down. You will see Recently Watch Programs.

For several seconds when you choose a live program, there is an option to “Play from beginning” If you miss the prompt, just press pause and the same option is available. Not all channel providers allow restart to function, including all of the Corus signals.

This can also be called Lookback. If you scroll left when in the Guide you can view programs allowed by each provider that were previously aired. Each programmer determines availability and the hours of Replay programming you can see. Not all channel providers allow Replay to function, including all of the Corus signals.

We are making this feature available to all providers that will allow us. Not ALL channels have that availability.
Viewing out of home is restricted to CANADA.

You can set-up 5 different user profiles from xstream.hay.net

Yes! – Create a PIN from a web browser at xstream.hay.net or from the mobile app. Once parental control are turned on, the PIN will need to be entered for each show with a mature content rating.

Programs you want to record are no longer stored on an in-home DVR set-top box. Instead, Hay has servers where they are stored. This way you can watch it later on any device. You must be on your home network to watch recorded programs.

Each account can have a maximum of 200 hours.

When you run out of recording space, you will get a prompt to delete recordings in your library to make room or you can select “overwrite eldest recordings”. If you have an existing series recording, recordings will stop being made until the rules for the series is edited or your recording assets have been managed.

You can add 100 or 200 recording hours to a max on your account of 200. Each account comes with a complementary 5 hours of recording time.

User do not lose all their recordings. Only the older ones are deleted which “fall out” of the new DVR hrs.

For example: If user had 200 DVR hrs subscription and they had 100 hrs of recordings. When they downgrade to 50 hrs subscription, they will lose only the 50 hrs of oldest recordings.

We had to stop offering this service due to unforseen circumstances it was not a viable option on the Xstream TV platform. For on demand options, we offer our streaming – Channels-To Go (TV Everywhere)service for many channels you subscribe to.