Providing technologically advanced telecommunications services to our communities
 
Category: <span>Support</span>

Documentation & FAQs

Documentation & FAQs - Voice Telephone Troubles During regular business hours call the main office, a repair report will be filled out immediately and your service fixed quickly. If you are in need of repair over the weekend or after regular business hours please call our repair line and leave a detailed message. Messages are

TIPS & FAQs Internet

Internet TIPS & FAQS We've put together some common concerns and suggestions you can try before you contact support. However, if the problem persists, be sure to contact us. My Internet Isn't Working The first thing Internet support staff will have you do is power cycle your modem. NOTE:  You will need to locate your

Tips & FAQs – TV

Television TIPS & FAQs Find common questions and answers, as well as tips and suggestions when your TV service is not acting as it should.  General Xstream TV Questions What devices can I use? Hay Xstream Supported Devices Updated July 4, 2024 Device TypeDevice Name Apple Phone & tablet    iPhone (iOS 14+): SE (gen 1-2)

How Can Power Outages and Power Flickers Effect My Service

Electricity Most devices and services we use these days requires power.  It has made our lives so much easier and more convenient and continues to advance in reliablility over the years. What happens to the devices providing our services when power flickers or power outages happen?   In the best cases, and in wishful thinking, when

Information Regarding NHL Regional Blackouts

During the hockey season many fans call or email in asking how they can watch some of their favourite Canadian teams through our TV services. The NHL policy on regional blackouts applies and determines which games can be broadcasted in different regions.  It can be confusing but Steve Faguy, of the Montreal Gazette, really explains

Support

Support Services March 2, 2023 9:11 a.m.: Some @hay.net email users sending to Office 365/Outlook.com domains will notice there is a delay. We are investigating this problem and working to get it resolved. Current Issues: There are no known issues at this time. Before you contact support, or if it is after hours, be sure